At a Glance
- Tasks: Deliver exceptional customer service and provide styling advice in a fast-paced retail environment.
- Company: Join the iconic M&S team in Fashion, Home & Beauty.
- Benefits: Competitive pay, flexible hours, and a chance to develop your fashion skills.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team that helps customers feel their best every day.
- Qualifications: Passion for fashion and excellent communication skills required.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Week 1: Monday 15:00-21:00, Tuesday 15:00-21:00, Wednesday 09:00-14:00, Saturday 09:00-14:00
- Week 2: Sunday 12:00-18:00, Monday 16:00-21:00, Thursday 16:00-21:00, Friday 13:00-19:00
Under 18 Disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll play a vital frontline role in delivering a market leading customer experience. This isn't just a retail job - it's a role for people who love pace, graft, and playing their part in delivering our transformation.
We're looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that's through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor‑made beauty routine. You'll be someone who knows how to build rapport quickly, listens to customer needs, and confidently recommends products both in-store and online.
At M&S, our customers don't wait. You'll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
You'll create genuine 1 to 1 connection with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs.
Efficiency and effectiveness are non-negotiable. You'll keep standards sky‑high while balancing speed and accuracy, even when the pressure is on.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to provide a personalised five‑star service.
Flexibility is vital. Retail moves fast - and you'll move faster. You'll adapt to where you're needed, when you're needed, always ready to meet the next challenge head‑on.
If you're ready to take the lead in delivering exceptional service and bringing the M&S style experience to life, this is your moment. Take Your Marks and apply today.
Customer Assistant - Lingerie Stylist - Pantheon in London employer: MARKS&SPENCER
At M&S, we pride ourselves on being an exceptional employer that values our team members as much as our customers. With a vibrant work culture that encourages creativity and personal growth, our Customer Assistants enjoy comprehensive training, flexible working hours, and the opportunity to thrive in a fast-paced environment. Join us in Pantheon, where your passion for fashion and customer service can shine, and be part of a company that truly invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Lingerie Stylist - Pantheon in London
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer needs. Being able to showcase your ability to build rapport and provide tailored recommendations will set you apart.
✨Tip Number 3
Be ready to show off your fashion knowledge! Brush up on the latest trends and be prepared to discuss how you would help customers feel their best. Confidence in your styling abilities can really impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital tools we use at M&S.
We think you need these skills to ace Customer Assistant - Lingerie Stylist - Pantheon in London
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Share any experiences you have in styling or helping others find their perfect look. We want to see that you're not just applying for a job, but that you're genuinely excited about making customers feel their best.
Be Personable and Engaging:Remember, this role is all about connecting with customers. Use your application to showcase your ability to build rapport quickly. Maybe share a story where you helped someone find exactly what they were looking for. We love seeing that personal touch!
Highlight Your Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. If you've used similar technology in past roles, let us know! We want to see that you're ready to embrace our Sparks App and other digital resources to enhance the customer experience.
Keep It Professional Yet Friendly:While we love a casual vibe, make sure your application maintains a professional tone. Use clear language and check for any typos. A well-presented application shows us that you care about the details, which is super important in a fast-paced retail environment like ours!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Fashion Trends
Brush up on the latest fashion trends and lingerie styles before your interview. Being able to discuss current styles and how they can enhance a customer's experience will show your passion for the role and help you connect with the interviewer.
✨Practice Your Customer Interaction Skills
Since this role is all about building rapport with customers, practice your communication skills. Role-play common customer scenarios with a friend or family member, focusing on listening actively and providing tailored recommendations.
✨Showcase Your Digital Savvy
Familiarise yourself with digital tools like the Sparks App that M&S uses. Be prepared to discuss how you would use technology to enhance customer service, as being digitally confident is key in this role.
✨Demonstrate Flexibility and Team Spirit
Retail can be unpredictable, so highlight your ability to adapt quickly to changing situations. Share examples from past experiences where you've successfully handled pressure or worked collaboratively with a team to meet customer needs.
