At a Glance
- Tasks: Analyse customer behaviour and deliver actionable insights to drive business strategy.
- Company: Join M&S, a dynamic and inclusive retail leader transforming the industry.
- Benefits: Enjoy 20% discount, competitive holidays, bonuses, and extensive wellbeing support.
- Other info: Be part of a diverse team committed to making positive change in retail.
- Why this job: Make a real impact by shaping customer experiences and driving innovation.
- Qualifications: Strong analytical skills, experience with SQL/PySpark, and a degree in a numerate subject.
The predicted salary is between 30000 - 40000 £ per year.
What you'll do
- Your key accountabilities will include
- Analyse customer behaviour and engagement within Sparks, identifying trends, opportunities, and areas for improvement
- Evaluate programme performance against key business KPIs, translating data into clear, actionable insights
- Deliver high-quality, insight-led analysis to inform trading, strategy, and decision-making
- Work with colleagues across Loyalty, Product, Data and Data science teams to help shape the evolution of the programme
- Contribute to how we measure Sparks, ensuring we effectively understand customer impact and commercial value
Who you are
- Your skills and experience will include
- Strong analytical and numerical skills, demonstrating curiosity, customer focus and commercial acumen.
- Excellent communication skills with the ability to translate complex findings into clear recommendations.
- Experience using SQL/Py Spark on large, complex data sets.
- A degree in a numerate subject such as Maths, Statistics, Economics, or Computer Science
- Retail experience and background a big advantage
- What's in it for you
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day.
We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
- After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
- Everyone's welcome
We are ambitious about the future of retail.
We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era.
We're transforming how we work together and offering our most exciting opportunities yet.
Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.
Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.
We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application.
This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
- #hybridrole #LI-hybrid #LI-HB1
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Customer Analyst in London
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We think you need these skills to ace Customer Analyst in London
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
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Craft a Tailored Cover Letter:For a full-time role at MARKS&SPENCER, your cover letter should reflect your passion for data science and your excitement about the specific projects or values of the company. Dive into why you’re a good fit, how your skills align with their needs, and any unique perspectives you can bring to the team.
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How to prepare for a job interview at MARKS&SPENCER
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
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Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
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✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
