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- Tasks: Join M&S as a Customer Assistant, keeping our store running smoothly and efficiently.
- Company: Be part of Marks & Spencer, a leader in the retail industry.
- Benefits: Flexible working options and a commitment to inclusion and diversity.
- Why this job: Make an immediate impact while gaining valuable experience in a dynamic environment.
- Qualifications: Must be 18 or older; strong communication and customer service skills required.
- Other info: Exciting opportunities for growth in a supportive team culture.
The predicted salary is between 10 - 13 £ per hour.
Work Pattern
- Sunday 13:30-20:00
- Tuesday 17:00-21:00
- Thursday 18:00-22:00
- Saturday 14:30-21:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join our team at M&S as a Customer Assistant in Operations, you will be the backstage powerhouse of our stores. It is a physically demanding, high-intensity role that keeps our stores running like clockwork. If you are ready to roll your sleeves up and work smart, this is the role for you.
You will be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There is no room for delay. You will be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We will give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That is why we are revolutionising how we work and offering our most exciting opportunities yet. There has never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Warehouse Operative - Livingston Almondvale employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Livingston Almondvale
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Customer Assistant. Remember, they want to see your personality shine through!
✨Tip Number 3
Dress the part! Even though it’s a warehouse role, showing up looking smart and professional can make a great first impression. It shows you care about the opportunity and are ready to roll your sleeves up.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Livingston Almondvale
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Customer Assistant and ready to roll up your sleeves. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We’re looking for someone who can keep our store running smoothly, so mention any relevant experience you have in customer service or stock management.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re all about efficiency here!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with stock management, customer service expectations, and the importance of keeping the store tidy. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond to meet a customer's needs or resolved an issue effectively. This will show that you can deliver remarkable service, which is crucial for this position.
✨Demonstrate Adaptability
The role requires you to be adaptable to changing situations. Be ready to discuss how you've handled unexpected challenges in previous jobs. Highlight your ability to stay calm under pressure and adjust your approach as needed, which is essential in a fast-paced environment like a warehouse.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
