Customer Assistant - Fire Health & Safety Officer - Aintree Retail Park in Liverpool

Work Pattern:

• Week 1: Monday: 08.00-17.00; Tuesday: 08.00-17.00; Wednesday: 14.00-23.00; Friday: 08.00-17.00; Saturday: 08.00-17.00
• Week 2: Sunday: 08.00-17.00; Monday: 08.00-17.00; Wednesday: 14.00-23.00; Thursday: 10.00-19.00; Friday: 08.00-17.00

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join M&S as a Customer Assistant and Fire Health & Safety Officer, where you will be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and meet strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who is ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you’ll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.

Purpose: You use your training to support Fire, Health and Safety practices in your store. To assist the store manager (and his/her management colleagues) as a competent person to influence and implement all matters relating to Fire, Health and Safety.

Responsibilities:

• Help maintain a store that provides a safe, secure and healthy environment for all persons on the premises.
• Be a figurehead for all matters relating to Fire, Health & Safety.
• Create a working relationship with the store manager based on trust and reliability.
• Ensure all tasks relating to Fire, Health & Safety policy and procedure are carried out correctly.
• Be proactive in regard to sales floor trading moves, ensuring these are carried out correctly and in a safe manner.
• Maintain and update the Fire, Health & Safety store noticeboard.
• Ensure all Fire, Health & Safety training is completed in accordance with current policy and assist in the practical training of any colleagues (Fire Tours, Emergency Team, Transport etc.).
• Support the store training team with the Induction of new staff for fire, health & safety matters.
• Carry out regular reviews of the store accident database to ensure all incidents are accurately reported and investigated.
• Support the store First Aid team to ensure provision is sufficient and in accordance with policy.
• Complete a weekly review of the Opening and Closing Book to ensure all tasks have been correctly completed and follow up issues with store management.
• Complete risk assessments to identify and mitigate risk to as low as is reasonably practicable and keep them up to date.
• Participate in consultation with store BIG and the Regional FHS Network Group.

Key Relationships:

• Store Manager
• Store management teams (Commercial, C&H, Foods and Operations)

Everyone's Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.