At a Glance
- Tasks: Welcome customers, ensure safety, and support a positive shopping experience.
- Company: Join a leading retail brand committed to customer service and safety.
- Benefits: Gain valuable experience, develop communication skills, and work in a dynamic team.
- Other info: Flexible hours and opportunities for growth within the company.
- Why this job: Be the friendly face of our store and make a real difference for customers.
- Qualifications: Confident, friendly, and able to engage with customers effectively.
The predicted salary is between 11 - 14 € per hour.
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Work Pattern:
- Week 1:
- Monday: 07:00-15:00
- Tuesday: 07:00-15:00
- Wednesday: 07:00-15:00
- Saturday: 07:00-15:00
- Week 2:
- Monday: 07:00-15:00
- Tuesday: 07:00-15:00
- Wednesday: 07:00-15:00
- Friday: 07:00-15:00
Key Accountabilities and Measures:
- Provide customers with a visible presence at the beginning of their shopping journey.
- Welcome customers to the store with a smile and by making eye contact, using a range of greeting techniques known to deter theft from the store.
- Support other areas within the store (e.g. Foods, C&H, Operations).
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?).
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support.
- Thank customers for shopping with us when they exit.
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations.
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have.
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter.
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honeywell) or into the Security Operations Centre, and to the police where necessary.
- Ensure that persons served with a trespass notice do not re-enter the site.
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, which may include crime partnership meetings, agreed police meetings, shop watch schemes.
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen.
- Report any incidents of known or suspected internal theft or malpractice.
Key Skills:
- Being confident with an easily felt presence and friendly and natural personality is essential.
- Strong communication skills with the ability to engage customers with ease.
- Ability to remain focussed at greeting customers and deterring suspicious activity.
- Natural empathy with our M&S brand and values, including service behaviours.
- Self-motivated, willing to improvise and suggest or try new approaches.
- Able to maintain high standards of appearance and uniform standards.
- No requirement to be licensed, but good observation skills would be a benefit.
Key Relationships and Stakeholders:
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks
Customer Assistant - Service & Safety - Newtownbreda in Lisburn employer: MARKS&SPENCER
As a Customer Assistant at our Newtownbreda location, you will be part of a dynamic team that prioritises safety and customer service in a welcoming environment. We offer flexible working hours, opportunities for personal growth, and a supportive culture that values your contributions. Join us to make a meaningful impact while enjoying the benefits of working with a reputable brand committed to employee development and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Service & Safety - Newtownbreda in Lisburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you connect with the brand during your chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and how they relate to the Customer Assistant role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A good first impression can go a long way, especially in a customer-facing role like this one.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Customer Assistant - Service & Safety - Newtownbreda in Lisburn
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples that relate to customer service and safety, as these are key for the Customer Assistant role.
Keep It Clear and Concise:We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the team. Avoid fluff and focus on what matters.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Service & Safety. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Customer Interaction Skills
Since this role involves a lot of customer interaction, practice how you would greet customers and handle various situations. Role-play with a friend or family member to get comfortable with welcoming customers, dealing with confrontational situations, and providing assistance when needed. This will help you come across as friendly and approachable during the interview.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss how you've handled challenging situations in the past. Think of examples where you've had to deal with difficult customers or resolve conflicts. Highlight your ability to remain calm and empathetic, as these traits are crucial for the role. This will demonstrate your suitability for maintaining a safe and welcoming shopping environment.
✨Dress the Part
First impressions matter, so make sure you dress appropriately for the interview. Aim for smart-casual attire that reflects the company's values. Being well-presented shows that you take the opportunity seriously and are ready to represent the brand positively. Plus, it sets the tone for a professional conversation!
