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For Companies At a Glance
- Tasks: Support store operations by managing deliveries and ensuring products are ready for customers.
- Company: Join the iconic M&S team in a dynamic retail environment.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a team that creates amazing shopping experiences for customers.
- Qualifications: Team player with a positive attitude and digital confidence.
- Other info: Great chance to develop skills and build relationships in a supportive atmosphere.
The predicted salary is between 13 - 16 £ per hour.
Working Pattern
Week 1: Mon 09:00-17:00, Wed 09:00-17:00, Thurs 09:00-17:00, Sat 09:00-17:00.
Week 2: Sun 09:00-17:00, Mon 09:00-17:00, Thurs 09:00-17:00, Fri 09:00-17:00.
Join our team at M&S as a Customer Assistant in Administration, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our Administration team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Purpose
To deliver a great shopping experience for our customers, putting customers before task every time.
Key Accountabilities
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points.
- Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities
- Understands how M&S operates its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good Knowledge of VM principles.
Key Relationships and Stakeholders
Customers, Colleagues, Store Leadership.
Customer Assistant - Administration Assistant - Lisburn employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Administration Assistant - Lisburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of a Customer Assistant. Highlight your ability to work as part of a team and your digital confidence.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you take pride in your appearance reflects well on your commitment to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Assistant - Administration Assistant - Lisburn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Assistant. We want to see how you can contribute to keeping our store running smoothly!
Show Off Your Digital Skills: Since being digitally confident is key for this role, don’t forget to mention any relevant experience with digital tools or systems. We love seeing candidates who are tech-savvy and ready to tackle our in-store systems!
Highlight Teamwork: Being a team player is crucial at M&S, so share examples of how you've worked well with others in the past. We’re all about creating an inclusive environment, and we want to know how you can contribute to that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Assistant role at M&S. Familiarise yourself with the key responsibilities like accepting deliveries and managing stock. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Team Spirit
Since being a team player is crucial for this role, think of examples from your past experiences where you've worked well in a team. Be ready to share how you supported colleagues and contributed to a positive work environment. This will highlight your ability to fit into their team culture.
✨Be Digitally Savvy
As the job requires digital confidence, brush up on any relevant tools or systems you might use in the role. If you have experience with inventory management software or similar applications, be sure to mention it. This will show that you can hit the ground running!
✨Prepare for Flexibility Questions
Expect questions about how you handle change and adapt to new situations. Think of specific instances where you've had to be flexible in your previous roles. This will demonstrate your readiness to tackle the dynamic nature of the store environment.
