At a Glance
- Tasks: Lead the team to ensure a well-prepared sales floor and deliver excellent customer service.
- Company: Join a leading fashion retailer with a vibrant team culture.
- Benefits: Competitive pay, unsocial hours premium, and opportunities for career growth.
- Other info: Dynamic work environment with flexible shifts and a focus on inclusivity.
- Why this job: Be a key player in creating an amazing shopping experience while developing your leadership skills.
- Qualifications: Must be 18+, with strong teamwork and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern
- Week 1: Sun 06:30-14:30, Mon 05:30-13:30, Weds 05:30-13:30, Thurs 05:30-13:30, Fri 05:30-13:30
- Week 2: Mon 05:30-13:30, Tues 05:30-13:30, Weds 05:30-13:30, Thurs 05:30-13:30, Sat 05:30-13:30
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Please note that the +£3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling, and TSL compliance in peripheral hours.
Shift Lead - Fashion Home & Beauty - Kingston in Kingston upon Thames employer: MARKS&SPENCER
At MARKS&SPENCER, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. As an Engineering Strategy Lead in Greater London, you will benefit from a supportive environment that prioritises professional growth, offers mentorship opportunities, and encourages the adoption of cutting-edge technologies. Join us to be part of a team that values excellence and is committed to making a meaningful impact in the retail sector.
