At a Glance
- Tasks: Keep our store running smoothly by managing stock and deliveries.
- Company: Join the iconic M&S team and be part of a dynamic retail environment.
- Benefits: Gain valuable experience, work in a fast-paced setting, and develop teamwork skills.
- Other info: Fast-paced role with opportunities to learn and grow in retail.
- Why this job: Be the backbone of our store and make a real difference for customers.
- Qualifications: Must be 18 or over; flexibility and digital confidence are key.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
Week 1: Sunday 16:00-20:00; Tuesday 15:30-19:30; Thursday 16:00-20:00; Saturday 16:00-20:00.
Week 2: Tuesday 15:30-19:30; Wednesday 15:30-19:30; Friday 16:00-20:00; Saturday 16:00-20:00.
Under 18 disclaimer: This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Overview: Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.
Responsibilities:
- You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop.
- There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
- Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
- Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
- Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
- Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.
Customer Assistant - Operations - Kilmarnock employer: MARKS&SPENCER
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Kilmarnock where teamwork and flexibility are at the heart of our operations. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that every team member can thrive in their role. With a focus on a supportive culture and a strong emphasis on health and safety, we provide a rewarding workplace for those ready to contribute to our mission of delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Operations - Kilmarnock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MARKS&SPENCER. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MARKS&SPENCER before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Assistant - Operations - Kilmarnock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MARKS&SPENCER:Your cover letter is your chance to shine! Tell us why you want to work at MARKS&SPENCER specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MARKS&SPENCER!
How to prepare for a job interview at MARKS&SPENCER
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
