At a Glance
- Tasks: Assist customers with Travel Money services and provide exceptional service.
- Company: Join a leading retail brand known for its customer-first approach.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on collaboration and support.
- Why this job: Be the go-to expert for customers' travel needs and make their journeys smoother.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Work Pattern:
- Sunday: 10:30 - 18:30
- Monday: 08:00 - 18:00
- Wednesday: 08:00 - 18:00
- Thursday: 13:00 - 18:00
- Friday: 08:00 - 18:00
Join our team in Travel Money – the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure. You'll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless.
Being digitally confident is essential. You'll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels. Accuracy and compliance are key. You'll follow safe, legal, and financial‑crime processes at every step, protecting our customers and the business.
At M&S, customers come first. You'll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time. Teamwork matters. You'll share your Travel Money knowledge, support colleagues across the store, and help build confidence and capability in others.
Flexibility is vital. You'll adapt quickly to store priorities, work at pace, and maintain 'best in town' standards in presentation, availability, and service.
If you're curious, detail‑driven, and passionate about delivering great service, this role is for you. Take Your Marks and apply today.
Customer Assistant - Travel Money - Ipswich employer: MARKS&SPENCER
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer connection. Our Ipswich location provides a supportive environment where employees can thrive, with opportunities for personal growth and development in the fast-paced Travel Money sector. Join us to be part of a team that prioritises service excellence and fosters a sense of community, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Travel Money - Ipswich
✨Tip Number 1
Get to know the company! Research M&S and their Travel Money services. Understanding their values and what they stand for will help you connect with the team during your interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase your ability to handle pressure and deliver brilliant service. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be ready to demonstrate your digital confidence. Familiarise yourself with common tools used in retail transactions, as being tech-savvy is key for this role. Show them you can adapt quickly!
✨Tip Number 4
Don’t forget to highlight your teamwork skills! Share examples of how you've supported colleagues in the past. M&S values collaboration, so showing that you can work well with others will set you apart.
We think you need these skills to ace Customer Assistant - Travel Money - Ipswich
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you've connected with customers in the past and delivered brilliant service, just like we do at StudySmarter.
Be Detail-Driven:Since accuracy is key in this role, share examples of how you've paid attention to detail in previous jobs. We love seeing candidates who can keep calm under pressure while maintaining high standards.
Demonstrate Digital Confidence:As you'll be using digital tools for transactions, mention any relevant tech skills or experiences. Show us that you're comfortable navigating digital platforms, as this is essential for success in our team.
Emphasise Teamwork:We value collaboration, so don’t forget to mention your ability to work well with others. Share instances where you've supported colleagues or contributed to a team goal, as this aligns perfectly with our values.
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Stuff
Make sure you understand the Travel Money services and products inside out. Familiarise yourself with current exchange rates and any promotions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about connecting with customers, be ready to share examples of how you've provided excellent service in the past. Think of situations where you’ve gone above and beyond to help someone, as this will demonstrate your ability to thrive under pressure.
✨Be Digitally Savvy
Brush up on your digital skills before the interview. Be prepared to discuss how you would use technology to enhance customer experiences. Mention any relevant tools or software you’ve used in previous roles to show you’re comfortable with the tech side of things.
✨Team Player Mindset
Highlight your teamwork experience during the interview. Share stories about how you’ve collaborated with colleagues to achieve a common goal. This will show that you understand the importance of supporting each other in a busy retail environment.
