Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive store profitability.
- Company: Join a well-known retail brand committed to excellence and customer satisfaction.
- Benefits: Competitive pay, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by inspiring your team and enhancing the customer experience.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
- Other info: Embrace a culture of growth and innovation in a fast-paced retail setting.
The predicted salary is between 30000 - 42000 £ per year.
Purpose
Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability. Role model great customer service and ensure the delivery of a customer focused service proposition through the team that delights our customers. Recruit and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region. Ensure colleagues understand and are motivated to deliver their part. Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand. Support the delivery of an inspirational, improved and consistent visual customer journey in store which inspires our customers to shop and buy more often.
Key Accountabilities
- Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI's.
- Support the delivery and embedding of the business transformation plan and change initiatives for their area.
- Deliver great standards and service by setting clear expectations with store colleagues.
- Create the right culture, role modelling new digital ways of working and leadership behaviours.
- Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
- Deliver brilliant basics through the team.
- Seek customer feedback and take action to deliver improvement.
- Use data and insight to improve customer in-store experience, improve the operation and drive performance.
- Support the delivery of Plan A.
- Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
- Recruit for the team, ensuring new starters have a brilliant onboarding experience.
- Deliver all line management activities in line with company process and policy.
- Build an active working partnership with BIG, provide feedback and support the development of BIG reps.
- Deliver operational excellence to maximise product availability, minimise stock and cash loss.
- Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly.
- Maintain a safe and legal store environment.
- Support visual merchandising updates across all launches, events and campaigns.
Technical Skills/Experience
- Ability to lead a team to deliver excellent customer service and KPI's across the store.
- Create the right culture, role modelling new digital ways of working and leadership behaviours.
- Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems.
- Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
- Good working knowledge of VM principles.
- Good level of digital capability and an understanding and use of all systems.
- Good knowledge of the legal requirements across their area of accountability and the store.
- Knowledge of our people policies and managing performance within a team.
- The ability to have difficult conversations with effective resolutions with colleagues.
- Good communicator and listener who will inspire, share their knowledge and best practices with others.
- Ability to plan and review across the week and the month.
- Ability to deliver under pressure demonstrating resilience.
- Ability to build and maintain relationships with key stakeholders across the store and region.
- Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset.
Key Leadership Capabilities
- Successfully embeds change for lasting commercial impact and results.
- Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting.
- Takes ownership and accountability for the success of their team.
- Spends time coaching colleagues to accelerate performance and personal growth.
- Recognises high performance and supports poor performers to improve.
- Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are.
- Uses customer feedback and market trends to guide teams' work.
- Helps teams understand information and business messages by actively seeking out opinions and asking questions.
- Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues.
- Seeks the best solution for M&S by proactively collaborating with colleagues from across the business.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- Regional Leadership
- BIG
Team Manager - Cafe - Inverness employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Cafe - Inverness
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot. Use examples from your past experiences that highlight your leadership skills and customer service focus.
✨Tip Number 3
Don’t forget to ask questions during the interview! This shows that you’re engaged and keen to learn more about the role and the team. Ask about their approach to customer service or how they support team development – it’ll make a great impression.
✨Tip Number 4
After the interview, send a quick thank-you email. It’s a simple way to express your appreciation for the opportunity and reiterate your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Manager - Cafe - Inverness
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share examples of how you've gone above and beyond to delight customers in previous roles. This will help us understand how you can contribute to our team!
Highlight Your Leadership Skills: As a Team Manager, you'll be leading a diverse group of colleagues. Make sure to showcase your leadership experience in your application. Talk about how you've motivated teams, managed performance, and created a positive work culture. We want to know how you can inspire others!
Be Data-Driven: We love candidates who can use data to drive decisions. In your application, mention any experience you have with using insights to improve customer experiences or boost sales. This shows us that you're not just about gut feelings but also about making informed choices.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Numbers
Before the interview, get familiar with key performance indicators (KPIs) relevant to the role. Understand how they impact profitability and customer satisfaction. Being able to discuss specific metrics will show that you’re serious about driving results.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Highlight your ability to coach, motivate, and develop talent. This is crucial for a Team Manager role, so be ready to share stories that demonstrate your leadership capabilities.
✨Customer-Centric Mindset
Think about how you can enhance the customer experience in a café setting. Be prepared to discuss strategies for gathering customer feedback and implementing changes based on that insight. Showing that you prioritise customer satisfaction will resonate well.
✨Embrace Change
The role involves supporting business transformation initiatives, so be ready to talk about your experiences with change management. Discuss how you've helped teams adapt to new processes or technologies, and your approach to overcoming resistance.
