At a Glance
- Tasks: Lead the fill operation and ensure a ready-to-trade salesfloor.
- Company: Join a dynamic team at M&S, committed to inclusion and diversity.
- Benefits: Flexible working options and opportunities for career growth.
- Other info: Be part of a supportive environment that values every colleague.
- Why this job: Make a real impact by leading a team and enhancing customer experience.
- Qualifications: Must be 18 or older; leadership skills and a passion for teamwork are essential.
The predicted salary is between 30000 - 40000 £ per year.
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role: To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
Responsibilities:
- Coordinate resource to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Equal Opportunities: We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Head of Colleague Technology employer: MARKS&SPENCER
As the Head of Colleague Technology, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and development. Our commitment to diversity and equal opportunities ensures that every colleague feels valued and empowered, while our flexible working policies support a healthy work-life balance. Join us in creating a vibrant team atmosphere where your contributions directly impact our operational success and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Colleague Technology
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a role like Head of Colleague Technology. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. Think about how you would lead a team during the fill operation or handle customer service challenges. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to research the company culture! Understanding the values and expectations at M&S will help you tailor your responses and show that you’re a perfect fit for their team. Plus, it’ll make you feel more confident during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep track of your applications easily. Let’s get you that Head of Colleague Technology role!
We think you need these skills to ace Head of Colleague Technology
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Colleague Technology role. Highlight your relevant experience and skills that match the job description, especially around leading teams and operational responsibilities.
Showcase Your Leadership Skills:We want to see how you can lead a team effectively. Share examples of how you've coached colleagues or improved productivity in previous roles. This will help us understand your approach to leadership.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Head of Colleague Technology role. Familiarise yourself with the key tasks like coordinating resources and leading the fill operation. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a potential leader, it's crucial to highlight your ability to coach and motivate a team. Prepare examples from your past experiences where you've successfully led a team or improved productivity. This will show them you're ready to step in for the Colleague Manager when needed.
✨Emphasise Customer Service Excellence
Since the role involves modelling great customer service, be ready to discuss how you've delivered exceptional service in previous positions. Share specific instances where your actions positively impacted customer satisfaction, as this will resonate well with their expectations.
✨Be Ready for Operational Scenarios
Expect questions about how you'd handle various operational challenges, such as resource allocation during busy periods or ensuring safety standards. Think through some scenarios beforehand and prepare your responses to demonstrate your problem-solving skills and operational knowledge.
