Head of AI Engineering

What You'll do

• Define and execute M&S's AI engineering strategy, roadmap, and technical vision to enable scalable, enterprise-wide AI adoption.
• Lead the build, deployment, and operation of secure, resilient, and reusable AI solutions that deliver measurable business value.
• Establish AI engineering standards, and frameworks that accelerate delivery, maximise reuse, and reduce total cost of ownership.
• Build and develop high‑performing AI engineering teams, fostering a culture of innovation, engineering excellence, and continuous improvement.
• Partner with Product, Architecture, Data, and Technology leaders to translate business ambition into industrialised AI capabilities delivered safely at scale.

Who you are

• A proven AI and technology leader with deep expertise across data/AI, cloud platforms, and enterprise data ecosystems.
• A strategic thinker who can combine technical depth with commercial awareness to shape long‑term investment and technology decisions.
• An inspirational people leader with a track record of building, mentoring, and scaling high‑performing engineering organisations.
• A transformational leader who thrives in complex environments, embraces change, and drives innovation while maintaining strong governance and control.
• A highly credible communicator who can influence executive stakeholders, align cross‑functional teams, and translate complex technology into business outcomes.

What's in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever‑evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Benefits

• After completing your probationary period, you’ll receive a 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the option to purchase extra holiday days.
• Discretionary bonus schemes based on how you meet your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Ample perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues, including 24/7 Virtual GP and PAM Assist.
• A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

Commitment to diversity and inclusion

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

Support during recruitment

If you feel you would benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. This information will be used by our team to put steps in place to help you be at your best through the process.