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For Companies At a Glance
- Tasks: Be the backbone of our store, ensuring everything runs smoothly and customers are happy.
- Company: Join M&S, a leading retailer committed to innovation and inclusivity.
- Benefits: Competitive pay, flexible working options, and a supportive team environment.
- Why this job: Make a real difference in customer experiences while developing valuable skills.
- Qualifications: Must be 18+, with a passion for customer service and teamwork.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
The predicted salary is between 11 - 14 £ per hour.
Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.
Work Pattern
- Week 1: Monday 04:00 - 12:00; Tuesday 04:00 - 12:00; Wednesday 04:00 - 12:00; Friday 04:00 - 12:00; Saturday 04:00 - 12:00
- Week 2: Sunday 06:00 - 14:00; Monday 04:00 - 12:00; Wednesday 04:00 - 12:00; Thursday 04:00 - 12:00; Friday 04:00 - 12:00
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant (Operations) - Hatfield Oldings Corner employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant (Operations) - Hatfield Oldings Corner
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and adaptability, as these are key for the Customer Assistant role.
✨Tip Number 3
Dress the part! Even though this is a physically demanding role, showing up looking smart and presentable can make a great first impression. It shows that you respect the opportunity and are ready to roll your sleeves up.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure it gets noticed. Plus, you’ll find all the info you need about the role and the team there!
We think you need these skills to ace Customer Assistant (Operations) - Hatfield Oldings Corner
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively!
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the listing, like 'high levels of customer service' and 'strong communication skills', to show us you understand what we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows us you’re serious about joining our team at M&S!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in Operations entails. Familiarise yourself with the key accountabilities like serving customers efficiently and keeping the store tidy. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering great customer experiences, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond to meet customer needs, as this will resonate well with the interviewers.
✨Demonstrate Adaptability
The job requires you to be adaptable to changing situations. Prepare to discuss times when you've had to adjust quickly to new challenges or feedback. This shows that you're open to change and can handle the high-intensity nature of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
