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- Tasks: Serve customers with a smile, ensuring a smooth café experience.
- Company: Join the vibrant M&S Café team at Bluewater.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Why this job: Be part of a fast-paced team delivering five-star service.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Perfect for those who thrive under pressure and love teamwork.
The predicted salary is between 11 - 16 £ per hour.
Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
To deliver a great shopping experience for our customers, putting customers before task every time:
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver 'best in town' standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
Key Accountabilities:
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points.
- Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities:
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience:
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good Knowledge of VM principles.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
Customer Assistant - Cafe - Bluewater in Greenhithe employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Bluewater in Greenhithe
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and soak up the atmosphere. Chat with staff and customers to understand what makes the place tick. This will help you show genuine interest and knowledge during your interview.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different customer scenarios. This will prepare you for those high-pressure moments where you need to deliver five-star service while juggling orders.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with any digital tools M&S uses for order taking and customer interaction. Being digitally confident is key, so be ready to demonstrate how you can use tech to enhance the customer experience.
✨Tip Number 4
Teamwork makes the dream work! Be prepared to discuss how you’ve worked in teams before. Share examples of how you supported colleagues and contributed to a positive work culture, especially in busy environments.
We think you need these skills to ace Customer Assistant - Cafe - Bluewater in Greenhithe
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering top-notch customer service shine through. Share any relevant experiences where you’ve gone above and beyond to make a customer’s day better – it’ll show us you’re the right fit for our café!
Be Clear and Concise: We love a well-structured application! Keep your language clear and to the point. Highlight your skills and experiences that match the job description, especially your ability to work under pressure and maintain high standards.
Demonstrate Digital Confidence: Since being digitally savvy is key for this role, mention any experience you have with digital tools or applications. Whether it’s taking orders or managing stock, showing us you’re comfortable with technology will give you an edge.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Assistant role at M&S Café. Use keywords from the job description and relate your experiences directly to what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Stuff
Before the interview, make sure you’re familiar with M&S Café’s offerings and the role of a Customer Assistant. Brush up on your product knowledge and think about how you can recommend items to customers. This will show that you’re genuinely interested and ready to engage with customers.
✨Stay Calm Under Pressure
Since this role is high-pressure, practice scenarios where you might need to juggle multiple tasks at once. Think about how you would handle busy periods while maintaining a friendly attitude. Being able to demonstrate your ability to stay calm and efficient will impress the interviewers.
✨Show Off Your Digital Skills
Being digitally confident is key for this position. Familiarise yourself with common digital tools used in cafés or retail environments. During the interview, mention any relevant experience you have with technology, as it shows you can adapt quickly and keep things running smoothly.
✨Team Player Vibes
Emphasise your teamwork skills during the interview. Share examples of how you’ve supported colleagues in the past, especially in fast-paced environments. Highlighting your ability to contribute to a positive team culture will resonate well with the interviewers.