Customer Assistant - Fashion, Home & Beauty - Gloucester Quays Outlet

Work Pattern:

• Week 1: Sunday 10:15-17:30, Monday 08:30-16:30, Wednesday 10:00-16:30, Saturday 08:00-14:00
• Week 2: Tuesday 08:00-15:00, Wednesday 14:30-20:30, Thursday 08:15-16:00, Saturday 12:30-19:30

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you will play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation. We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space and help customers discover our most on-trend and fashionable products.

You will be a resilient and confident brand ambassador ready to serve our customers and sell our latest fashion items. At M&S, our customers don’t wait. You will be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S. Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.

Being a team player is crucial. You’ll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way. Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on. This is the frontline of fashion retail – are you ready for it? Take your marks and apply today.

Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers, helping us to continually improve.

Key Accountabilities:

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to the store.
• Build expert product knowledge to sell and recommend our products and services.
• We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities:

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.