At a Glance
- Tasks: Create stunning visual displays and enhance customer experiences in a fast-paced retail environment.
- Company: Join M&S, a leading retailer known for quality and style.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with plenty of opportunities to learn and develop.
- Why this job: Be a visual storyteller and make a real impact on how customers shop.
- Qualifications: A flair for fashion and strong teamwork skills are essential.
The predicted salary is between 13 - 16 £ per hour.
Work Pattern:
- Week 1: Monday 7:00 - 15:00
- Tuesday 7:00 - 15:00
- Wednesday 7:00 - 15:00
- Thursday 7:00 - 15:00
- Saturday 7:00 - 15:00
- Week 2: Sunday 7:00 - 15:00
- Monday 7:00 - 15:00
- Wednesday 7:00 - 15:00
- Thursday 7:00 - 15:00
- Friday 7:00 - 15:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Overview: Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S. We’re looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell. You’ll be ready to implement the hottest merchandising plans, giving our shop floor the 'wow' factor. You’ll be a visual storyteller and a fast-moving retail professional, balancing creativity with operational demands. Use our digital tools to bring campaigns to life - and help make M&S the go-to for stylish, affordable quality.
Efficiency matters. You’ll roll your sleeves up and deliver high-impact visual updates at pace, even under pressure.
Teamwork is key. You’ll support colleagues across the floor and contribute to a store that looks and sells through brilliantly.
Flexibility is vital. Retail moves fast and you’ll easily pivot between tasks, meeting the demand. If you’ve got the eye, the pace, and the grit, we want you. Are you ready for it? Take Your Marks and apply today.
Purpose:
- To deliver a great shopping experience for customers, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver 'best in town' standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
Key Accountabilities:
- Dress and style mannequins to agreed standard each launch and throughout the season as required.
- Deliver seasonal Window implementation.
- Deliver 'best in town' standards through presentation standards, VM Principles, availability and keeping the store clean and tidy.
- Work alongside C&H colleagues to ensure correct implementation of POS each season.
- Serve customers efficiently and brilliantly well - on the shop floor and at service points.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities:
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills / Experience:
- Comprehensive Styling skills which can be applied across instore visual elements and windows.
- Strong knowledge of Visual Merchandising principles.
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
Customer Assistant - Visual Merchandiser - Glasgow Pollok employer: MARKS&SPENCER
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and teamwork. As a Visual Merchandiser in our Glasgow Pollok store, you'll enjoy competitive pay, including an unsocial hours premium, and have access to comprehensive training and development opportunities to enhance your skills. Join us to be part of a dynamic team that values innovation and customer experience, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Visual Merchandiser - Glasgow Pollok
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their visual merchandising style. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your pitch! Be ready to talk about your styling skills and how you've created eye-catching displays in the past. Use specific examples to demonstrate your creativity and efficiency under pressure.
✨Tip Number 3
Show off your teamwork skills! Be prepared to discuss how you've collaborated with colleagues in previous roles. Highlight any experiences where you supported others or contributed to a positive team environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team and ready to make an impact.
We think you need these skills to ace Customer Assistant - Visual Merchandiser - Glasgow Pollok
Some tips for your application 🫡
Show Your Style:When you’re writing your application, let your personality shine through! We want to see your passion for fashion and visual merchandising. Use examples from your past experiences that highlight your creativity and attention to detail.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your skills in visual merchandising and customer service, and don’t forget to mention any relevant experience that aligns with our values at M&S.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Visual Merchandising Basics
Brush up on your visual merchandising principles before the interview. Be ready to discuss how you would style mannequins and create eye-catching displays that align with M&S's standards. Show them you understand what makes a display effective and how it can drive sales.
✨Showcase Your Creativity Under Pressure
Prepare examples of times when you've had to deliver high-impact visual updates quickly. Retail can be fast-paced, so share stories that highlight your ability to think on your feet and maintain quality even when the pressure is on.
✨Demonstrate Team Spirit
Teamwork is crucial in this role, so come equipped with examples of how you've collaborated with colleagues in the past. Discuss how you’ve supported others and contributed to a positive store environment, showing that you’re not just about individual success.
✨Engage with Customer Needs
Be prepared to talk about how you’ve engaged with customers to understand their needs and make recommendations. Highlight your product knowledge and how it has helped you provide excellent service, as this will resonate well with M&S's customer-first approach.
