At a Glance
- Tasks: Deliver exceptional customer service in our Fashion, Home & Beauty section.
- Company: Join M&S, a leading retailer known for style and quality.
- Benefits: Flexible hours, competitive pay, and a vibrant work environment.
- Other info: Fast-paced role with opportunities for personal growth.
- Why this job: Be part of a dynamic team that helps customers feel their best.
- Qualifications: Passion for fashion and strong communication skills.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern: Thursday 17:00-21:00, Friday 17:00-21:00, Saturday 15:00-19:00.
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll play a vital frontline role in delivering a market leading customer experience. This isn't just a retail job - it's a role for people who love pace, graft, and playing their part in delivering our transformation.
We're looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that's through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor-made beauty routine. You'll be someone who knows how to build rapport quickly, listens to customer needs, and confidently recommends products both in-store and online.
At M&S, our customers don't wait. You'll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets. You'll create genuine 1 to 1 connection with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs.
Efficiency and effectiveness are non-negotiable. You'll keep standards sky-high while balancing speed and accuracy, even when the pressure is on. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to provide a personalised five-star service.
Flexibility is vital. Retail moves fast - and you'll move faster. You'll adapt to where you're needed, when you're needed, always ready to meet the next challenge head-on.
If you're ready to take the lead in delivering exceptional service and bringing the M&S style experience to life, this is your moment. Take Your Marks and apply today.
Customer Assistant - Lingerie - Glasgow Pollok employer: MARKS&SPENCER
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values passion and dedication. As a Customer Assistant in our Glasgow Pollok store, you'll enjoy flexible working hours, opportunities for personal growth, and the chance to be part of a team that is committed to delivering outstanding customer experiences. Join us and be part of a company that not only supports your career development but also fosters a sense of community and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Lingerie - Glasgow Pollok
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to build rapport and provide tailored recommendations. Role-playing with a friend can really help you nail this.
✨Tip Number 3
Be ready to showcase your digital savvy! Familiarise yourself with tools like the Sparks App and think about how you can use technology to enhance the customer experience. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression.
We think you need these skills to ace Customer Assistant - Lingerie - Glasgow Pollok
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Mention any relevant experience or personal style insights that show you understand the latest trends and can connect with customers on a personal level.
Highlight Your Customer Service Skills:Make sure to emphasise your ability to build rapport and listen to customer needs. Share examples of how you've provided excellent service in the past, whether it's through styling advice or helping someone find the perfect fit.
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. If you've used similar technology in previous roles, let us know how you leveraged it to enhance customer experiences.
Keep It Concise and Engaging:We want to see your personality come through, so keep your application engaging but to the point. Avoid fluff and focus on what makes you a great fit for the role. And remember, apply through our website for the best chance!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Fashion Trends
Brush up on the latest fashion trends and lingerie styles before your interview. Being able to discuss current trends shows your passion for the role and helps you connect with the interviewer, who will likely be looking for someone who can engage customers with confidence.
✨Practice Your Customer Interaction Skills
Since this role is all about delivering a top-notch customer experience, practice how you would approach a customer in-store. Think about how you'd build rapport quickly and offer tailored advice. Role-playing with a friend can help you feel more comfortable and prepared.
✨Familiarise Yourself with Digital Tools
Get to know the digital tools mentioned in the job description, like the Sparks App. Being digitally confident is key, so if you can demonstrate your understanding of these tools during the interview, it’ll show that you’re ready to hit the ground running.
✨Show Your Flexibility and Graft
Retail can be fast-paced and demanding, so be ready to share examples of how you've adapted to challenges in previous roles. Highlighting your ability to stay efficient and effective under pressure will resonate well with the interviewers looking for someone who can thrive in a busy environment.
