At a Glance
- Tasks: Deliver style advice and five-star service in a fast-paced retail environment.
- Company: Join M&S, a leading brand in Fashion, Home & Beauty.
- Benefits: Flexible hours, team support, and a vibrant work culture.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Be a fashion ambassador and help customers discover trendy products.
- Qualifications: Passion for fashion and strong customer service skills.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Week 1: Sunday 09:00-13:00, Monday 09:00-13:00, Saturday 16:00-20:00
- Week 2: Sunday 09:00-13:00, Tuesday 09:00-13:00, Saturday 16:00-20:00
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll play a vital frontline role in delivering style advice and five-star service. This isn't just a retail job - it's a role for people who love pace, want to work hard and play their part in delivering our transformation. We're looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products.
You'll be a resilient and confident brand ambassador who's ready to serve our customers and sell our latest fashion items.
Responsibilities:
- Operate in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
- Being digitally confident is essential. Utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience.
- Keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
- Contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
- Adapt to where you're needed, when you're needed, always ready to meet the next challenge head-on.
This is the frontline of fashion retail - are you ready for it? Take Your Marks and apply today.
Customer Assistant- Fashion, Home & Beauty - Glasgow Fort employer: MARKS&SPENCER
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on teamwork and passion for fashion. Our Glasgow Fort location provides employees with unique opportunities for growth and development, alongside competitive benefits and a commitment to delivering outstanding customer service. Join us to be part of a dynamic team where your contributions are valued and you can truly make a difference in the retail experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant- Fashion, Home & Beauty - Glasgow Fort
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's latest collections and understand their style ethos. This will help you connect with the team and show you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to handle busy situations and provide top-notch service. Role-playing with a friend can really help you nail this.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like the Sparks App and be ready to discuss how you'd use them to enhance the customer experience. Being tech-savvy is a big plus in today’s retail world.
✨Tip Number 4
Be flexible and ready to adapt! Retail is all about change, so come prepared to share examples of how you've successfully handled unexpected challenges in the past. It shows you're a team player who can keep up with the pace!
We think you need these skills to ace Customer Assistant- Fashion, Home & Beauty - Glasgow Fort
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Share any relevant experiences or interests that show you’re not just looking for a job, but you genuinely want to be part of the fashion world at M&S.
Highlight Your Customer Service Skills:Make sure to emphasise your experience in delivering top-notch customer service. We want to see how you've gone above and beyond for customers in the past, as this role is all about providing that five-star service!
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us that you can easily adapt to using technology to enhance the customer experience – it’ll make you stand out!
Flexibility is Key:Retail can be unpredictable, so highlight your ability to adapt to changing situations. Share examples of how you've successfully handled busy periods or unexpected challenges in previous roles – we love a resilient team player!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Fashion
Brush up on the latest trends in fashion, home, and beauty. Be ready to discuss your favourite styles and how you can help customers find their perfect look. Showing genuine passion for the products will set you apart!
✨Demonstrate Digital Savvy
Familiarise yourself with digital tools like the Sparks App. Be prepared to explain how you would use technology to enhance customer experiences. This shows you're not just a people person but also tech-savvy, which is crucial for the role.
✨Show Your Team Spirit
Retail is all about teamwork! Think of examples where you've worked well with others, especially in high-pressure situations. Highlighting your ability to support colleagues while keeping the energy up will resonate well with the interviewers.
✨Embrace Flexibility
Be ready to discuss how you handle change and adapt to new challenges. Retail can be unpredictable, so sharing past experiences where you've successfully navigated shifts in priorities will demonstrate your readiness for this fast-paced environment.
