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- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at Glasgow Fort.
- Benefits: Flexible hours, competitive pay, and a fun work atmosphere.
- Other info: Great opportunity for teamwork and personal growth.
- Why this job: Be part of a dynamic team and make customers smile every day.
- Qualifications: Must be digitally savvy and thrive under pressure.
The predicted salary is between 12 - 12 £ per hour.
Work Pattern: Sunday 12:00-16:00, Wednesday 15:00-19:00, Friday 12:00-16:00, Saturday 12:00-16:00.
Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role.
You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
Customer Assistant - Cafe - Glasgow Fort employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Glasgow Fort
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and soak up the atmosphere. Chat with staff if you can; it’ll give you insights into their pace and service style, plus it shows your genuine interest.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy queue or a tricky customer. Role-play with a friend to keep your cool under pressure and deliver that five-star service we all love.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common café order systems or apps. Being tech-savvy will help you stand out, especially since you'll be using tools to keep things running smoothly during those busy shifts.
✨Tip Number 4
Teamwork makes the dream work! Be ready to share examples of how you've worked well in a team before. Highlighting your flexibility and ability to support colleagues will show that you're a perfect fit for our high-performance culture.
We think you need these skills to ace Customer Assistant - Cafe - Glasgow Fort
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that you're all about delivering that five-star service!
Highlight Your Team Spirit: Since teamwork is key in our café, make sure to mention any times you've worked well with others. Whether it's in a previous job or a group project, we want to hear how you contribute to a positive team environment.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for efficiency just like in the café!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re tech-savvy, which is essential for this role!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with M&S Café’s menu and offerings. Being able to discuss specific food and drink items shows your enthusiasm and helps you demonstrate your ability to make great recommendations.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service, especially in high-pressure situations. This will help you illustrate how you can maintain a calm demeanour while providing five-star service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any relevant technology or tools you’ve used in previous jobs. You might even want to practice using similar systems to show you can adapt quickly.
✨Emphasise Teamwork and Flexibility
Think of instances where you’ve worked well in a team and adapted to changing circumstances. Highlighting your ability to support colleagues and stay flexible will show that you’re a great fit for the fast-paced environment of the café.