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For Companies At a Glance
- Tasks: Lead the team to ensure a well-presented store and excellent customer service.
- Company: Join a leading retail brand known for its commitment to quality and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be a key player in creating an amazing shopping experience while developing your leadership skills.
- Qualifications: Experience in retail or customer service and strong communication skills.
- Other info: Dynamic work environment with a focus on teamwork and inclusivity.
The predicted salary is between 20000 - 30000 £ per year.
Work Pattern
- WEEK 1 - Sunday: 09:30-17:30
- Monday: 11:30-19:30
- Wednesday: 06:00-14:00
- Thursday: 11:00-19:00
- Friday: 06:00-14:00
WEEK 2 - Monday: 11:30-19:30
- Tuesday: 11:00-19:00
- Wednesday: 06:00-14:00
- Friday: 06:00-14:00
- Saturday: 11:30-19:30
Purpose of the Shift Lead role
- To lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Key Accountabilities
- Delivers great standards and service by putting the customer first.
- Acts on customer feedback to deliver improvement.
- Ensures the delivery of brilliant basics.
- Coaches the team to deliver excellent standards of product presentation.
- Supports the delivery of Plan A.
- Provides regular and timely feedback to line manager to support colleague performance.
- Supports with the training and coaching of colleagues maximising digital tools and channels.
- Identifies colleagues for recognition and celebrates success within the store.
- Provides feedback to BIG to improve colleague experience.
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action.
- Role models new ways of working through the use of digital tools.
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation.
- Maintains a safe and legal store environment.
- Supports visual merchandising updates across all launches, events and campaigns.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Effectively manages own reactions and responses around change.
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
Technical Skills/Experience
- Supports the delivery of excellent customer service and KPIs across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
- Maintain high presentation standards, attention to detail and deliver on time, right first time.
- Interpret data relevant to the role.
- Demonstrates flexibility and adaptability to change.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Shift Lead - Fashion, Home & Beauty - Whiteley Village Fareham employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Fashion, Home & Beauty - Whiteley Village Fareham
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experiences relate to the Shift Lead role and be ready to share those stories.
✨Tip Number 3
Dress the part! Make sure your outfit reflects the brand's style. Looking sharp shows that you care about the role and understand the importance of presentation in the fashion, home, and beauty sectors.
✨Tip Number 4
Follow up after your interview with a thank-you note. It’s a simple way to express your appreciation and reiterate your interest in the position. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Shift Lead - Fashion, Home & Beauty - Whiteley Village Fareham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Shift Lead role. Highlight your experience in leading teams, delivering excellent customer service, and any relevant operational skills that match what we're looking for.
Showcase Your Leadership Skills: In your application, emphasise your ability to coach and motivate colleagues. We want to see examples of how you've successfully led a team or improved performance in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Lead role. Familiarise yourself with the key responsibilities like leading the fill operation and coaching colleagues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coordinate resources and lead a team. Prepare examples from your past experiences where you've successfully led a team or improved processes. Highlight how you can create a great team atmosphere and model excellent customer service.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Think of situations where you had to manage a team under pressure or resolve customer complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Digital Savvy
Since the role requires good digital capability, be prepared to discuss your experience with digital tools and systems. Share specific examples of how you've used technology to improve efficiency or enhance customer service in previous roles.
