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- Tasks: Lead a dynamic team, drive sales, and enhance customer service in-store.
- Company: Join M&S, a forward-thinking retailer committed to quality and inclusivity.
- Benefits: Enjoy 20% discount, competitive holidays, bonuses, and wellbeing support.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Proven leadership experience and digital confidence are essential.
- Other info: Flexible working options available, including part-time and job share opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Our Team Managers are responsible for leading the majority of our colleague population and are integral to the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it’s meaningful to you, it is important to us.
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special:
- 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
Your key accountabilities will include:
- Driving a selling culture within your team.
- Consistently raising performance and capability of the team to support developing internal talent.
- Utilising and exploiting data to support with operational decisions.
- Implementing a continuous improvement mentality within the team and work in partnership with the wider team.
- Energising your team to deliver first class customer service within a fast-paced environment.
Your skills and experience will include:
- A proven leadership track record and the ability to lead effectively through ambiguity.
- Being digitally confident.
- Having an understanding of systems and the ability to exploit them.
- Comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers.
- Ability to juggle a number of priorities whilst still maintaining an excellent standard and working with pace.
- Demonstrate flexibility and resourcefulness to change and the ability to lead teams through change with a growth mentality.
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Team Manager – Somerset Area in Exeter employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager – Somerset Area in Exeter
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing M&S's website and social media. Understanding their values and what makes them tick will help you connect with the team during your chat.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team through challenges or changes. This will show that you can handle the ambiguity and flexibility required for the Team Manager role.
✨Tip Number 3
Be ready to discuss data! Since the role involves using data for operational decisions, brush up on how you've used data in past roles to drive performance. It’ll impress them and show you're digitally confident.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about the team dynamics or how they implement continuous improvement. This not only helps you gauge if it’s the right fit but also demonstrates your enthusiasm for the role.
We think you need these skills to ace Team Manager – Somerset Area in Exeter
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've led teams in the past and how you can energise our colleagues to deliver top-notch customer service.
Be Flexible and Resourceful: Since flexibility is key for this role, share examples of how you've adapted to change in previous jobs. We love candidates who can juggle multiple priorities while maintaining high standards!
Use Data to Your Advantage: Mention any experience you have with using data to drive decisions. We’re all about making informed choices, so showing us how you’ve done this before will definitely catch our eye.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the role of a Team Manager. Be ready to share specific examples of how you've successfully led teams in the past, especially in challenging situations.
✨Showcase Your Flexibility
Since flexibility is key for this role, prepare to discuss times when you've adapted to changing circumstances or taken on various responsibilities. Highlight your ability to juggle priorities while maintaining high standards, as this will resonate well with the interviewers.
✨Emphasise Customer Service Excellence
As a Team Manager, delivering first-class customer service is crucial. Come equipped with examples of how you've energised your team to achieve outstanding service levels. This could include training initiatives or strategies you've implemented to enhance customer satisfaction.
✨Be Data-Savvy
The job description mentions utilising data for operational decisions. Brush up on any relevant metrics or KPIs you've worked with in previous roles. Be prepared to discuss how you've used data to drive performance improvements and support your team's success.
