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- Tasks: Deliver exceptional customer service in our Fashion, Home & Beauty section.
- Company: Join M&S, a leading retailer known for its quality and style.
- Benefits: Flexible hours, competitive pay, and a vibrant work environment.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team that helps customers feel their best.
- Qualifications: Passion for fashion and excellent communication skills.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern: Monday 17:30-21:30, Friday 17:30-21:30, Saturday 16:30-20:30
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll play a vital frontline role in delivering a market leading customer experience. This isn't just a retail job - it's a role for people who love pace, graft, and playing their part in delivering our transformation.
We're looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that's through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor‑made beauty routine. You'll be someone who knows how to build rapport quickly, listens to customer needs, and confidently recommends products both in-store and online.
At M&S, our customers don't wait. You'll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets. You'll create genuine 1 to 1 connection with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs.
Efficiency and effectiveness are non‑negotiable. You'll keep standards sky‑high while balancing speed and accuracy, even when the pressure is on. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to provide a personalised five-star service.
Flexibility is vital. Retail moves fast - and you'll move faster. You'll adapt to where you're needed, when you're needed, always ready to meet the next challenge head‑on.
If you're ready to take the lead in delivering exceptional service and bringing the M&S style experience to life, this is your moment. Take Your Marks and apply.
Customer Assistant - Lingerie - Cheshire Oaks in Ellesmere Port employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Lingerie - Cheshire Oaks in Ellesmere Port
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you connect with the brand and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios, especially in a fast-paced environment. Being able to demonstrate your ability to build rapport and provide tailored recommendations will set you apart.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like the Sparks App and other digital resources M&S uses. Being confident with technology can really boost your chances of landing the job.
✨Tip Number 4
Be flexible and ready to adapt! Retail is all about quick thinking and being on your toes. During your interview, share examples of how you've successfully handled busy situations or adapted to changes in the past.
We think you need these skills to ace Customer Assistant - Lingerie - Cheshire Oaks in Ellesmere Port
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Mention any relevant experience or personal style insights that show you understand the latest trends and can connect with customers on a personal level.
Highlight Your Customer Service Skills: We want to see how you build rapport with customers. Share examples of how you've gone above and beyond to help someone in a previous role. This will show us you're ready to deliver that five-star service we pride ourselves on.
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. If you've used similar technology in past jobs, let us know how it helped you provide better service!
Keep It Concise and Engaging: Make sure your application is clear and to the point. We appreciate creativity, but remember to keep it professional. A well-structured application will grab our attention and make it easier for us to see why you're a great fit!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Fashion Trends
Brush up on the latest fashion trends and lingerie styles before your interview. Being able to discuss current trends shows your passion for the role and helps you connect with the interviewer, who will likely be looking for someone who can engage customers with confidence.
✨Practice Your Customer Interaction Skills
Since this role is all about delivering a top-notch customer experience, practice how you would approach a customer in-store. Role-play scenarios where you recommend products or provide styling advice. This will help you demonstrate your ability to build rapport and listen to customer needs during the interview.
✨Familiarise Yourself with Digital Tools
Get to know the digital tools mentioned in the job description, like the Sparks App. Being digitally confident is key, so if you can show that you’re comfortable using technology to enhance customer service, it’ll set you apart from other candidates.
✨Show Your Flexibility and Graft
Retail can be fast-paced and demanding, so be ready to share examples of how you've adapted to challenges in previous roles. Highlight your willingness to roll up your sleeves and get stuck in, as this aligns perfectly with what M&S is looking for in a Customer Assistant.