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For Companies At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at our Dumfries store.
- Benefits: Flexible hours, team support, and a chance to shine under pressure.
- Other info: Great opportunity for personal growth and teamwork.
- Why this job: Be part of a dynamic team and make customers' days brighter.
- Qualifications: Must be digitally savvy and thrive in a busy setting.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Week 1: Sunday 10:00-16:00, Tuesday 10:00-16:00, Wednesday 10:00-16:00, Thursday 10:00-16:00
- Week 2: Tuesday 10:00-16:00, Wednesday 10:00-16:00, Thursday 10:00-16:00, Saturday 10:00-16:00
Role Overview
Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Key Responsibilities
- Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
- Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
- At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
- Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
- Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Dumfries employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Dumfries
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and observe how things run. This will help you understand the pace and customer interactions, plus it shows your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different scenarios, especially busy periods. Being calm under pressure is key, and this practice will help you shine during the interview.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common café order systems or apps. Mentioning your tech-savviness in the interview can set you apart as someone ready to hit the ground running.
✨Tip Number 4
Teamwork makes the dream work! Be prepared to discuss how you've worked well in teams before. Share examples of how you’ve supported colleagues in high-pressure situations, as this is crucial for the café environment.
We think you need these skills to ace Customer Assistant - Cafe - Dumfries
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love providing great service. Share any experiences where you've gone the extra mile for customers – it really helps us see your enthusiasm!
Be Clear and Concise: We appreciate straightforward applications! Keep your language clear and to the point. Highlight your relevant skills and experiences without waffling – we want to get to know you quickly.
Tailor Your Application: Make sure to customise your application for the Customer Assistant role. Mention specific responsibilities from the job description that excite you and how your skills match what we're looking for.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in a café setting. Familiarise yourself with the importance of delivering five-star service and how to handle high-pressure situations. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Digital Skills
Since being digitally confident is essential for this position, be prepared to discuss any relevant experience you have with order-taking systems or similar tools. You might even want to mention how you've used technology to improve efficiency in past roles, as this will show you're ready to hit the ground running.
✨Emphasise Teamwork and Flexibility
This role requires strong teamwork and the ability to adapt quickly. Think of examples from your previous jobs where you supported colleagues or thrived in a fast-paced environment. Sharing these experiences will highlight your ability to contribute to a high-performance culture.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle busy periods or difficult customers. Practise your responses to scenarios that require quick thinking and excellent customer service. This will not only prepare you for the interview but also help you feel more confident when discussing your problem-solving skills.