Marks & Spencer is recruiting for a senior delivery leader to own post-purchase propositions across Delivery, Click & Collect, Returns and Communications. You will manage multi-workstream delivery end-to-end, balance cost and speed, and champion experimentation to improve the post-purchase journey.
The role emphasizes strong stakeholder management, data-driven decision making with PowerBI, and coaching capabilities to raise team performance across Online, Supply Chain, Retail and Customer
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Delivery Programme Lead - Post-Purchase & CX employer: MARKS&SPENCER
Marks & Spencer is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to lead impactful projects in a hybrid working environment. Join us to be part of a team that values your contributions and supports your professional development while working on cutting-edge technology in a well-respected UK brand.
