Marks & Spencer is recruiting a Customer Service Team Manager in the Greater London area. You will lead a team of Customer Advisers, focusing on coaching, performance and delivering outstanding customer service to protect and enhance the M&S brand.
You will champion service recovery, manage escalations and collaborate across teams in a hybrid working environment. The role requires a customer-centric leader who motivates and develops others.
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Customer Operations Lead — Inspire, Resolve & Elevate CSAT employer: MARKS&SPENCER
Marks & Spencer is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to lead impactful projects in a hybrid working environment. Join us to be part of a team that values your contributions and supports your professional development while working on cutting-edge technology in a well-respected UK brand.
