At a Glance
- Tasks: Deliver style advice and five-star service in a fast-paced retail environment.
- Company: Join M&S, a leading brand in Fashion, Home & Beauty.
- Benefits: Competitive pay with additional £3.00 per hour for late shifts.
- Other info: Flexible hours and opportunities to thrive in a dynamic retail setting.
- Why this job: Be a fashion ambassador and help customers discover trendy products.
- Qualifications: Passion for fashion and strong team collaboration skills.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern: Sunday 11:00-19:00, Tuesday 15:00-23:00, Friday 15:00-23:00.
Under 18 Disclaimer: This job role involves working late nights and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Additional £3.00 per hour (for any hours worked between 22:00 and 06:00).
Role Overview: Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job - it’s a role for people who love pace, want to work hard and play their part in delivering our transformation. We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products.
You’ll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items. At M&S, our customers don’t wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S. Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
Being a team player is crucial. You’ll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way. Flexibility is vital. Retail moves fast - and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.
This is the frontline of fashion retail - are you ready for it? Take Your Marks and apply today.
Customer Assistant - Womenswear - Pantheon employer: MARKS&SPENCER
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on teamwork and passion for fashion. Our Customer Assistants enjoy competitive pay, including additional earnings for late shifts, and have access to extensive training and development opportunities to grow their careers in retail. Located in the heart of Pantheon, our store provides a dynamic environment where employees can engage with customers and contribute to a transformative retail experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Womenswear - Pantheon
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's latest collections and understand their style ethos. This will help you chat confidently about their products and show you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist a customer or handle a complaint. Role-playing these situations with a friend can help you feel more prepared and confident during the real deal.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like the Sparks App and any other tech M&S uses. Being able to demonstrate your comfort with digital tools will set you apart as a candidate who’s ready for the fast-paced retail environment.
✨Tip Number 4
Be flexible and ready to adapt! Retail is all about teamwork and quick thinking. During your interview, share examples of how you've successfully worked in a team or adapted to changes in a busy environment. It’ll show you’re the perfect fit for M&S!
We think you need these skills to ace Customer Assistant - Womenswear - Pantheon
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Mention any relevant experience or interests that show you’re not just looking for a job, but you genuinely want to be part of the fashion world.
Highlight Your Customer Service Skills:We want to know how you can deliver that five-star service we pride ourselves on. Share examples from past roles where you've gone above and beyond for customers, especially in fast-paced environments.
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. If you've used similar tech in previous jobs, give us the details to show you’re ready to enhance the customer experience!
Tailor Your Application:Make sure your application speaks directly to the role. Use keywords from the job description and show us how your skills and experiences align with what we're looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Fashion
Brush up on the latest trends in womenswear and be ready to discuss your favourite styles. Show that you’re not just passionate about fashion, but also knowledgeable about what’s currently hot in the market.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help a customer, as this role is all about delivering five-star service.
✨Show Your Digital Savvy
Familiarise yourself with digital tools like apps and in-store devices. Be ready to explain how you would use these tools to enhance the customer experience, as being digitally confident is essential for this role.
✨Emphasise Teamwork and Flexibility
Think of examples that showcase your ability to work well in a team and adapt to changing situations. Retail can be fast-paced, so demonstrating your resilience and willingness to support your colleagues will set you apart.
