Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join M&S as a Customer Assistant, ensuring products are delivered and organised for customers.
- Company: M&S is a leading retailer known for quality products and excellent customer service.
- Benefits: Enjoy flexible hours, team support, and opportunities for digital learning.
- Why this job: Be part of a dynamic team that values your input and fosters a positive work culture.
- Qualifications: Must be 18 or older; digital confidence and teamwork skills are essential.
- Other info: Work early mornings on Tuesday, Thursday, and Saturday.
Work Pattern
Week 1
Tuesday 0600-1000
Thursday 0600-1000
Saturday 0400-1300
Week 2
Sunday 0800-1200
Tuesday 0600-1500
Friday 0600-1000
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join our team at M&S as a Customer Assistant in Operations
You’ll be the backstage powerhouse of our stores. It\’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you\’re ready to roll your sleeves up and work smart, this is the role for you.
Responsibilities
You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There\’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Key Expectations
- Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
- Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
- Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
- Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.
Purpose
- To deliver a great shopping experience for our customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver \’best in town\’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver \’best in town\’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, it\’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills / Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
#J-18808-Ljbffr
Customer Assistant - Warehouse Operative - Worcester employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Worcester
✨Tip Number 1
Familiarise yourself with M&S's operations and values. Understanding their commitment to customer service and operational excellence will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your digital skills. Since being digitally confident is essential for this role, be prepared to discuss any relevant experience you have with in-store systems or stock management tools.
✨Tip Number 3
Emphasise your teamwork abilities. Highlight experiences where you've successfully collaborated with others, as this role requires working closely with colleagues to ensure smooth operations.
✨Tip Number 4
Be ready to demonstrate your flexibility. Prepare examples of how you've adapted to changing situations in previous roles, as this is a key requirement for the Customer Assistant position.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Assistant role at M&S. Emphasise your ability to work efficiently, your digital confidence, and any previous experience in a similar environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you can contribute to the team, such as your ability to manage stock and support colleagues effectively.
Highlight Teamwork Skills: Since being a team player is crucial for this position, include examples in your application that demonstrate your ability to work collaboratively with others. This could be from previous jobs, volunteer work, or group projects.
Show Flexibility and Adaptability: In your application, mention instances where you've successfully adapted to changing circumstances or taken on various tasks. This will show that you're ready to meet the dynamic needs of the store.
How to prepare for a job interview at MARKS&SPENCER
✨Show Your Team Spirit
Emphasise your ability to work well with others. Share examples of how you've collaborated with colleagues in the past, as teamwork is crucial for this role.
✨Demonstrate Digital Confidence
Be prepared to discuss your experience with digital tools and systems. Highlight any relevant skills you have that will help you manage stock and track deliveries efficiently.
✨Highlight Your Flexibility
Talk about your adaptability and willingness to take on various tasks. Provide examples of how you've successfully managed changing priorities in previous roles.
✨Know the Company and Role
Research M&S and understand their operations. Familiarise yourself with their values and how you can contribute to delivering a great shopping experience for customers.
