Customer Assistant - Warehouse Operative - Ladymead

Working Pattern

Week 1

• Sunday 05:45-13:45
• Monday 04:15-08:15
• Wednesday 04:15-08:15
• Thursday 04:15-12:15
• Friday 04:15-08:15

Week 2

• Monday 04:15-08:15
• Tuesday 04:15-12:15
• Wednesday 04:15-08:15
• Friday 04:15-08:15
• Saturday 04:15-12:15

Under 18 disclaimer: This job role involves operating mechanical equipment, and applications from anyone under 18 cannot be considered due to health and safety legislation.

Join our team at M&S as a Customer Assistant in Operations. You will be responsible for accepting deliveries, unpacking goods, and ensuring the store is stocked, helping to create a seamless shopping experience.

Key responsibilities include using digital tools to track deliveries and manage stock, working closely with colleagues, and being adaptable to store needs. A digital confidence and teamwork are essential.

Note: The £3.00 p/h unsocial premium applies only to hours worked between 22:00-06:00.

Purpose: To deliver excellent customer service and promote our products, acting as the voice of the customer and helping us improve continually.

Key accountabilities include serving customers, maintaining store tidiness, meeting sales targets, engaging with customers, building product knowledge, and utilizing digital tools.

Key capabilities required are high customer service standards, attention to detail, responsiveness to feedback, workload management, communication skills, adaptability, relationship-building, and digital capability.

Everyone\’s Welcome: M&S is committed to inclusion, diversity, and equal opportunities, offering flexible working and reasonable adjustments during recruitment.

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