At a Glance
- Tasks: Join M&S as a Customer Assistant, ensuring products are delivered and organised for customers.
- Company: M&S is a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive team environment.
- Other info: Late night shifts available with an unsocial premium for night hours.
- Why this job: Be part of a dynamic team that values your input and fosters growth.
- Qualifications: Must be 18 or over; digital confidence and teamwork skills are essential.
Work Pattern
Sun 11:15-19:15
Tue - 14:15-22:15
Weds - 14:15-22:15
Fri - 14:15-22:15
Mon-14:15-22:15
Thur -14:15-22:15
Fri - 14:15-22:15
Sat - 14:15-22:15
Under 18 disclaimer This job role involves working late nights and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in Operations, where you\'ll play a vital role in keeping our store running smoothly behind the scenes. We\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\'ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\'ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\'ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\'ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver \'best in town\' standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver \'best in town\' standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
- Understands how M&S operates,it\'sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
- Customers
- Colleagues
- Store Leadership
- BIG
Customer Assistant - Warehouse Operative - Cortonwood in Barnsley employer: MARKS&SPENCER
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our Customer Assistants play a crucial role in delivering outstanding service. Our Cortonwood location fosters a collaborative culture, providing employees with opportunities for growth and development while ensuring a supportive atmosphere. With competitive pay, including an unsocial hours premium, and a commitment to employee well-being, M&S is the perfect place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Cortonwood in Barnsley
✨Tip Number 1
Familiarise yourself with M&S's operations and values. Understanding their commitment to customer service and teamwork will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your digital skills. Since being digitally confident is essential for this role, be prepared to discuss any relevant experience you have with in-store systems or stock management tools.
✨Tip Number 3
Emphasise your flexibility and adaptability. Be ready to provide examples of how you've successfully handled changing priorities or tasks in previous roles, as this is crucial for the position.
✨Tip Number 4
Prepare to demonstrate your teamwork skills. Think of instances where you've collaborated effectively with others, as this role requires strong communication and relationship-building abilities.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Cortonwood in Barnsley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Customer Assistant role. Emphasise your ability to work in a team, manage stock, and use digital tools, as these are key aspects of the job.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and M&S. Mention specific examples of how you've demonstrated flexibility, teamwork, and customer service in previous positions to show you’re a great fit.
Highlight Digital Confidence:Since being digitally confident is essential for this role, include any experience you have with digital tools or systems. This could be anything from inventory management software to point-of-sale systems.
Showcase Your Work Ethic:M&S values hard work and attention to detail. Use your application to provide examples of how you've gone above and beyond in previous roles, particularly in fast-paced environments.
How to prepare for a job interview at MARKS&SPENCER
✨Show Your Team Spirit
As a Customer Assistant, teamwork is key. Be prepared to discuss examples of how you've worked effectively with others in the past. Highlight your ability to support colleagues and create an inclusive environment.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to talk about your experience with digital tools and systems. Mention any specific software or applications you've used that relate to stock management or customer service.
✨Emphasise Flexibility and Adaptability
The job requires you to adapt to various operational tasks. Share instances where you've successfully handled changing priorities or taken on different roles within a team. This will show your potential employer that you're ready for anything.
✨Know the Company and Its Values
Research M&S and understand its operations, strategy, and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to delivering a great shopping experience for customers.
