At a Glance
- Tasks: Join us as a Customer Assistant, ensuring our store runs smoothly behind the scenes.
- Company: M&S is revolutionising retail with a focus on inclusivity and sustainability.
- Benefits: Enjoy flexible working hours and comprehensive training in digital tools.
- Other info: We promote an inclusive environment and welcome diverse applicants.
- Why this job: Be part of a dynamic team that values customer service and teamwork.
- Qualifications: Must be over 18 and have strong communication skills; digital confidence is key.
Overview
Work Pattern: Sunday 17:30-21:30; Thursday 19:30-32:30; Friday 19:30-23:30; Saturday 19:30-23:30.
Under 18 disclaimer: This job role involves operating mechanical equipment as relevant to the job role and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in Operations, where you\\\'ll play a vital role in keeping our store running smoothly behind the scenes. We\\\'re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You\\\'ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\\\'ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you\\\'ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\\\'ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\\\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Buil ds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\'s why we\\\'re revolutionising how we work and offering our most exciting opportunities yet. There\\\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Warehouse Operative - Aintree Retail Park in Liverpool employer: MARKS&SPENCER
At M&S, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values teamwork and flexibility. As a Customer Assistant at our Aintree Retail Park location, you'll benefit from comprehensive training, opportunities for personal growth, and the chance to contribute to a seamless shopping experience for our customers. Join us in our commitment to innovation and sustainability, and be part of a team that is dedicated to making a positive impact in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Aintree Retail Park in Liverpool
✨Tip Number 1
Familiarise yourself with the specific operational tasks mentioned in the job description. Understanding the role of a Customer Assistant in Operations at M&S will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Showcase your digital skills by being prepared to discuss any relevant experience with in-store systems or stock management tools. Highlighting your comfort with technology can set you apart from other candidates.
✨Tip Number 3
Emphasise your teamwork abilities. Be ready to share examples of how you've successfully collaborated with others in previous roles, as this is crucial for the position and will resonate well with the hiring team.
✨Tip Number 4
Demonstrate your flexibility and adaptability by preparing to discuss situations where you've had to adjust to changing priorities or tasks. This will show that you're ready to meet the dynamic needs of the store.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Aintree Retail Park in Liverpool
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Customer Assistant position. Highlight key skills such as customer service, teamwork, and digital capability in your application.
Tailor Your CV:Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any previous roles in customer service or operations, and include specific examples of how you've contributed to a team or improved processes.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at M&S and how your values align with their commitment to customer service and inclusivity.
Proofread Your Application:Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at MARKS&SPENCER
✨Show Your Team Spirit
As a Customer Assistant, teamwork is key. Be prepared to discuss examples of how you've worked effectively with others in the past. Highlight your ability to support colleagues and create an inclusive environment.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to talk about your experience with technology. Mention any relevant tools or systems you've used in previous jobs that relate to stock management or customer service.
✨Emphasise Flexibility
The job requires adaptability to changing situations. Prepare to share instances where you've successfully adjusted to new tasks or challenges in a fast-paced environment. This will show your potential employer that you're ready to roll with the punches.
✨Customer-Centric Mindset
M&S values putting customers first. Think of specific examples where you've gone above and beyond to meet customer needs. This will demonstrate your commitment to delivering excellent service and understanding customer expectations.
