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- Tasks: Create stunning visual displays and deliver an amazing shopping experience for customers.
- Company: Join a leading retail brand known for its commitment to excellence.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values creativity and customer satisfaction.
- Qualifications: Strong styling skills and a passion for visual merchandising.
- Other info: Great chance to learn and develop in a fast-paced retail environment.
The predicted salary is between 18000 - 24000 £ per year.
Purpose: To deliver a great shopping experience for customers, putting customers before tasks every time. Champion new ways of working within stores through an open mindset and positive attitude.
Key Accountabilities:
- Dress and style mannequins to agreed standard each launch and throughout the season as required.
- Deliver seasonal window implementation.
- Deliver 'best in town' standards through presentation standards, VM principles, availability and keeping the store clean and tidy.
- Work alongside colleagues to ensure correct implementation of POS each season.
- Serve customers efficiently and brilliantly well - on the shop floor and at service points.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help improve processes.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own learning & development and proactively access digital learning solutions.
- Know daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities:
- Understand how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating intentions to others; ensures communication is clear and simple.
- In control of reactions and considers how to share perspectives to create better reactions for the team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people.
Technical Skills/Experience:
- Comprehensive styling skills applicable across instore visual elements and windows.
- Strong knowledge of visual merchandising principles.
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
Customer Assistant - Visual Merchandising - Stratford City employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Visual Merchandising - Stratford City
✨Tip Number 1
Get to know the company inside out! Research M&S and their visual merchandising strategies. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer engagement skills! Role-play with friends or family to get comfortable with recommending products and understanding customer needs. The more you practice, the more natural it will feel when you're on the shop floor.
✨Tip Number 3
Be proactive in showcasing your styling skills! Bring a portfolio of your previous work or even create a mock-up of a window display. This will give you an edge and demonstrate your creativity and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on our digital learning solutions to brush up on any skills you might need for the role.
We think you need these skills to ace Customer Assistant - Visual Merchandising - Stratford City
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering a great shopping experience shine through. We want to see how you put customers first and how you can contribute to making our store the best in town!
Highlight Your Visual Merchandising Skills: Make sure to showcase any experience you have with styling and visual merchandising. We’re looking for someone who understands how to create eye-catching displays that attract customers, so don’t hold back on sharing your creative flair!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Use bullet points if it helps to highlight your key achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Stuff
Make sure you brush up on your knowledge of visual merchandising principles and the specific products the company offers. Being able to discuss how you would style mannequins or implement seasonal window displays will show that you're not just interested in the role, but that you understand it too.
✨Show Off Your Customer Skills
Prepare examples of how you've gone above and beyond for customers in the past. This role is all about delivering a great shopping experience, so be ready to share stories that highlight your ability to engage with customers and meet their needs effectively.
✨Be Open to Feedback
During the interview, demonstrate your willingness to learn and adapt. Talk about times when you've received feedback and how you've used it to improve your work. This shows that you have an open mindset, which is key for this position.
✨Practice Your Communication
Since you'll need to communicate clearly with both customers and colleagues, practice articulating your thoughts simply and effectively. You might even want to do a mock interview with a friend to get comfortable with sharing your ideas and experiences.