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- Tasks: Deliver exceptional customer service in Travel Money and support store operations.
- Company: Join Marks & Spencer, a leader in retail innovation and inclusivity.
- Benefits: Flexible working options, competitive pay, and opportunities for personal growth.
- Other info: Embrace a culture of feedback and continuous improvement in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Work Pattern:
- Week 1: Monday: 11:30-19:30, Tuesday: 11:30-19:30, Thursday: 11:30-19:30, Friday: 11:30-19:30, Saturday: 11:30-19:30
- Week 2: Sunday: 07:00-15:00, Monday: 11:30-19:30, Wednesday: 11:30-19:30, Thursday: 11:30-19:30, Friday: 11:30-19:30
Purpose:
To deliver a great experience for your customers across Travel Money and other services, putting customers before task every time. Champion new ways of working within stores through an open mindset and positive attitude. Complete tasks and processes that deliver 'best in town' standards. Serve and sell across all Travel Money and other service channels brilliantly well. Be the voice of our customer to help us continually improve.
Key Accountabilities:
- Demonstrate a genuine interest in your customers and build good relationships.
- Serve our customers efficiently and brilliantly well.
- Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share Travel Money knowledge and experience with colleagues to support others in building skill and confidence.
- Own your own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services to help our customers.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and the part you play.
- Complete all Travel Money tasks with pace, accuracy and in line with procedures.
- Follow safe, legal and financial crime working practices.
Key Capabilities:
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does and suggests improvements.
- Effective at communicating; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reactions for the team.
- Copes well with change and work challenges, recovering quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience:
- Contributing to store profitability.
- Work to get things done right first time within timescales.
- Comprehensive knowledge of Travel Money channels.
- Good level of product knowledge and other services.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities to delight.
- Adapting to change.
- Flexible and able to learn quickly.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
- M&S Bank
- Travel Money support team
Everyone's Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Travel Money - York employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Travel Money - York
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their Travel Money services. This will help you understand their values and how you can contribute to delivering that 'best in town' experience.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle tricky situations. Being able to demonstrate your ability to build relationships and serve efficiently will set you apart.
✨Tip Number 3
Show off your digital savvy! Since the role involves using digital tools, be ready to discuss your experience with them. Highlight any specific tools you've used and how they helped improve customer interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team and making an impact right from the start.
We think you need these skills to ace Customer Assistant - Travel Money - York
Some tips for your application 🫡
Show Your Customer Passion: When you're writing your application, let us see your genuine interest in customers. Share examples of how you've built relationships and delivered great service in the past. We love to hear about your experiences!
Be Clear and Concise: Keep your application straightforward and to the point. Use simple language and avoid jargon. We appreciate clarity, so make sure your skills and experiences shine through without any fluff!
Highlight Your Digital Skills: Since we’re all about using digital tools, mention any relevant tech skills you have. Whether it’s using apps or managing online communications, show us how you can leverage technology to enhance customer experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Stuff
Make sure you brush up on your Travel Money knowledge before the interview. Understand the products and services offered, as well as any current promotions. This will show that you're genuinely interested and ready to serve customers brilliantly.
✨Show Your Customer Focus
During the interview, highlight your experience in building relationships with customers. Share specific examples of how you've gone above and beyond to meet customer needs. This aligns perfectly with the role's purpose of delivering a great experience for customers.
✨Be Open to Feedback
Demonstrate your willingness to learn and adapt by discussing times when you've received feedback and acted on it. This shows that you have an open mindset and are committed to continuous improvement, which is key for this position.
✨Ask Questions
Prepare thoughtful questions about the company’s operations and future strategies. This not only shows your curiosity but also your desire to understand how you can contribute to the team and help improve processes.