At a Glance
- Tasks: Deliver style advice and five-star service in a fast-paced retail environment.
- Company: Join M&S, a leading brand in Fashion, Home & Beauty.
- Benefits: Earn extra pay for late shifts and enjoy a vibrant team atmosphere.
- Other info: Dynamic role with opportunities to grow and develop your skills.
- Why this job: Be at the forefront of fashion retail and help customers find their style.
- Qualifications: Must be 18 or over; passion for fashion and customer service is key.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern: Monday 17:45-23:00, Tuesday 17:45-23:00, Wednesday 17:45-23:00, Saturday 17:45-23:00.
Under 18 Disclaimer: This job role involves working late nights and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Additional Pay: Additional £3.00 per hour (for any hours worked between 22:00 and 06:00).
Position: Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll play a vital frontline role in delivering style advice and five-star service. This isn't just a retail job - it's a role for people who love pace, want to work hard and play their part in delivering our transformation.
Key Responsibilities and Expectations:
- Drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products.
- Serve customers as a resilient and confident brand ambassador, selling our latest fashion items.
- Operate in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
- Utilise digital tools such as the Sparks App and in-store devices to enhance the customer experience and accelerate the move to the new M&S.
- Maintain high standards while balancing speed and accuracy, even when the pressure is on.
- Be a team player, contributing to a positive store environment and supporting each other every step of the way.
- Adapt to where you're needed, when you're needed, always ready to meet the next challenge head-on.
About the Role: This is the frontline of fashion retail - are you ready for it? Take Your Marks and apply today.
Customer Assistant - Menswear - Pantheon employer: MARKS&SPENCER
Join M&S as a Customer Assistant in our vibrant Pantheon location, where you'll be part of a dynamic team dedicated to delivering exceptional service and style advice. With competitive pay, including additional earnings for late-night shifts, and a supportive work culture that encourages personal growth and teamwork, M&S offers a rewarding environment for those passionate about fashion retail. Embrace the opportunity to thrive in a fast-paced setting while contributing to our transformation and making a real impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Menswear - Pantheon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their latest fashion trends. This will help you show off your passion for the brand and impress them with your knowledge.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. Being able to demonstrate your ability to provide five-star service will set you apart from other candidates.
✨Tip Number 3
Dress the part! Since you're applying for a role in menswear, make sure your outfit reflects your style and shows that you understand fashion. First impressions matter, so let your personal style shine through!
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after you apply – a little nudge can go a long way!
We think you need these skills to ace Customer Assistant - Menswear - Pantheon
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Mention any relevant experience or interests that show you’re not just looking for a job, but you genuinely want to be part of the M&S team and help customers find their style.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your key skills and experiences without waffling on. This helps us see why you’d be a great fit for the role!
Tailor Your Application:Make sure to customise your application for the Customer Assistant role. Use keywords from the job description, like 'team player' and 'high standards', to show that you understand what we’re looking for and how you can contribute.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Fashion
Brush up on the latest trends in menswear and be ready to discuss them. Show that you’re not just passionate about fashion but also knowledgeable about what’s currently in style. This will help you stand out as a confident brand ambassador.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer, as this role is all about delivering five-star service. Be ready to role-play scenarios during the interview.
✨Show Your Team Spirit
This position requires a strong team player. Be prepared to discuss how you’ve collaborated with others in previous roles. Highlight your ability to support colleagues and contribute to a positive work environment, especially in high-pressure situations.
✨Familiarise Yourself with Digital Tools
Since the role involves using digital tools like the Sparks App, it’s a good idea to familiarise yourself with similar apps or technologies. Mention any experience you have with retail technology during the interview to show you’re ready to enhance the customer experience.
