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- Tasks: Deliver exceptional customer service and styling advice in a fast-paced retail environment.
- Company: Join M&S, a leading brand known for its fashion-forward approach.
- Benefits: Flexible hours, competitive pay, and a vibrant team culture.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a transformation and help customers feel their best every day.
- Qualifications: Passion for fashion, strong communication skills, and a knack for building rapport.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern: Friday 16:00-20:00, Saturday 11:00-20:00
Role Overview: Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll play a vital frontline role in delivering a market leading customer experience. This isn't just a retail job - it's a role for people who love pace, graft, and playing their part in delivering our transformation. We're looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that's through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor‑made beauty routine. You'll be someone who knows how to build rapport quickly, listens to customer needs, and confidently recommends products both in-store and online.
Responsibilities: At M&S, our customers don't wait. You'll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets. You’ll create genuine 1 to 1 connection with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs. Efficiency and effectiveness are non-negotiable. You’ll keep standards sky‑high while balancing speed and accuracy, even when the pressure is on. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in‑store devices, to provide a personalised five‑star service. Flexibility is vital. Retail moves fast - and you’ll move faster. You’ll adapt to where you're needed, when you're needed, always ready to meet the next challenge head‑on.
If you’re ready to take the lead in delivering exceptional service and bringing the M&S style experience to life, this is your moment.
Customer Assistant - Lingerie Stylist - Brighton employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Lingerie Stylist - Brighton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on M&S and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer interaction skills! Since this role is all about building rapport and providing top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer.
✨Tip Number 3
Be ready to showcase your fashion knowledge! Brush up on the latest trends and be prepared to discuss how you would style different outfits or recommend products. This will demonstrate your passion for fashion and your ability to help customers feel their best.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and ready to embrace the digital tools we use at M&S.
We think you need these skills to ace Customer Assistant - Lingerie Stylist - Brighton
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Share any experiences you have in styling or helping others find their perfect look. We want to see that you're not just applying for a job, but that you're genuinely excited about making customers feel their best.
Be Personable and Relatable: In your written application, focus on your ability to connect with people. Use examples that highlight how you've built rapport with customers in the past. We’re looking for someone who can create genuine connections, so make sure your personality comes across in your writing!
Highlight Your Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. Whether it's using social media for style inspiration or any retail tech you've worked with, we want to know how you can leverage technology to enhance customer service.
Keep It Concise and Engaging: While we want to know all about you, keep your application clear and to the point. Use engaging language and avoid fluff. Remember, we’re looking for efficiency and effectiveness, so show us you can communicate well right from the start!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Fashion Trends
Brush up on the latest fashion trends and lingerie styles before your interview. Being able to discuss current styles and how they can enhance a customer's experience will show your passion for the role and help you connect with the interviewer.
✨Practice Your Customer Interaction Skills
Since this role is all about building rapport with customers, practice your communication skills. Role-play common customer scenarios with a friend or family member, focusing on listening actively and providing tailored recommendations.
✨Familiarise Yourself with Digital Tools
Get comfortable with digital tools like the Sparks App mentioned in the job description. Understanding how to use these tools effectively will demonstrate your digital confidence and readiness to provide a personalised service.
✨Show Your Flexibility
Retail can be unpredictable, so be prepared to discuss how you've adapted to changing situations in the past. Share examples of times when you've successfully handled pressure or changed your approach to meet customer needs.