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- Tasks: Deliver exceptional customer service and maintain store presentation.
- Company: Join Marks & Spencer, a leader in retail innovation and sustainability.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be the face of M&S, making a real impact on customer experiences.
- Qualifications: No specific experience required; just bring your passion for service!
- Other info: We embrace diversity and are committed to an inclusive workplace.
Work Pattern
week 1- Weds 13:00-21:00, Thurs 15:00-23:00, Sat 15:00-23:00
week 2- Sunday 11:00-19:00, Wed 15:00-23:00 , Thur 15:00-23:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant-in Store Operations-King\'s Road employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant-in Store Operations-King\'s Road
✨Tip Number 1
Familiarise yourself with the products and services offered by Marks & Spencer. Being knowledgeable about what you’re selling will help you engage with customers effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in a retail context. Role-playing different customer scenarios with friends or family can help you feel more confident when interacting with customers and addressing their needs.
✨Tip Number 3
Show your adaptability by being open to feedback and demonstrating a willingness to learn. During any interactions or interviews, highlight examples of how you've successfully adapted to changing situations in previous roles.
✨Tip Number 4
Emphasise your ability to build positive relationships. Think of specific instances where you’ve listened to customers or colleagues and how that led to successful outcomes. This will showcase your strong interpersonal skills.
We think you need these skills to ace Customer Assistant-in Store Operations-King\'s Road
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and accountabilities. Tailor your application to highlight how your skills and experiences align with delivering excellent customer service and achieving sales targets.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided high levels of customer service or worked in retail. Use specific examples to demonstrate your ability to engage with customers and manage tasks efficiently.
Highlight Adaptability: Given the dynamic nature of retail, mention instances where you've successfully adapted to changing situations or received feedback. This shows that you're open to growth and can handle the fast-paced environment.
Express Enthusiasm for the Brand: Convey your passion for Marks & Spencer and their commitment to sustainability and inclusivity. Mention any personal experiences with their products or values that resonate with you, as this can set you apart from other candidates.
How to prepare for a job interview at MARKS&SPENCER
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your commitment to putting customers first.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by the company. During the interview, be ready to discuss how you would recommend products based on customer needs, showcasing your ability to engage and connect with customers.
✨Emphasise Adaptability
Retail environments can change rapidly. Be prepared to discuss situations where you've had to adapt to new challenges or changes in your work environment, demonstrating your flexibility and problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how the company measures success in customer service, which will reflect your enthusiasm for the position.