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- Tasks: Assist customers in Clothing & Home, ensuring a stylish shopping experience.
- Company: Join M&S, a leading retailer known for quality and exceptional service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be a fashion ambassador and make a real impact on customer experiences.
- Qualifications: Passion for fashion, strong communication skills, and digital confidence required.
- Other info: M&S values diversity and offers inclusive recruitment processes.
Working Pattern:
- Sunday: 11:00-17:30
- Monday: 16:30-20:30
- Friday: 16:30-20:30
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\’ll be a brand ambassador who\’s ready to recommend our newest fashion items. Through remarkable service, you\’ll ensure our customers feel truly valued every time they shop with us.
- At M&S, our customers don\’t wait. You\’ll be ready to roll your sleeves up, work hard, and go above and beyond every day.
- Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Efficiency and effectiveness are key. You\’ll ensure that our customers don\’t wait and enjoy every experience in our store.
- Being a team player is crucial. You\’ll create a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is vital. You should be confident to work across various areas of the store, adapting to changing demands seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to meet your needs to provide a fair and transparent assessment process.
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Customer Assistant - Fashion, Home & Beauty - Nottingham Giltbrook employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Nottingham Giltbrook
✨Tip Number 1
Familiarise yourself with M&S's latest fashion trends and product offerings. Being knowledgeable about their current collections will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, ensuring you can provide exceptional service and recommendations on the shop floor.
✨Tip Number 3
Showcase your digital confidence by exploring M&S's online platforms and tools, like the Sparks App. Understanding how these tools enhance the shopping experience will demonstrate your readiness to adapt to the digital aspects of the role.
✨Tip Number 4
Emphasise your teamwork skills during any discussions or interviews. Share examples of how you've successfully collaborated with others in previous roles, as being a team player is crucial for creating a positive store environment.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Nottingham Giltbrook
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion: Express your enthusiasm for fashion, home, and beauty in your application. Mention any relevant experience or personal interests that demonstrate your passion for the products M&S offers.
Highlight Customer Service Skills: Emphasise your customer service experience and ability to engage with customers. Provide examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
Demonstrate Digital Confidence: Mention your familiarity with digital tools and technology, as this is essential for the role. Highlight any experience you have using apps or in-store devices to enhance customer experiences.
How to prepare for a job interview at MARKS&SPENCER
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and customer service during the interview. Share examples of how you've helped customers in the past or how you stay updated with the latest trends. This will demonstrate that you're not just looking for a job, but that you're genuinely excited about the role.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, prepare to discuss your experience with digital tools. Familiarise yourself with apps and devices that enhance customer experiences, like the Sparks App mentioned in the job description. Showing that you can adapt to technology will set you apart.
✨Emphasise Teamwork
Highlight your ability to work well in a team. M&S values a supportive and inclusive environment, so share examples of how you've collaborated with colleagues in previous roles. This will show that you understand the importance of teamwork in delivering exceptional customer service.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face in the role. Prepare responses for common scenarios, such as handling complaints or making product recommendations. This will help you demonstrate your problem-solving skills and commitment to providing remarkable service.