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- Tasks: Assist customers in Clothing & Home, providing exceptional service and product recommendations.
- Company: Join M&S, a leading retailer known for stylish products and a commitment to customer satisfaction.
- Benefits: Enjoy flexible working hours, training on digital tools, and a supportive team environment.
- Other info: M&S promotes a diverse workplace and welcomes applicants needing adjustments during the recruitment process.
- Why this job: Be part of a dynamic team that values inclusivity and offers opportunities for personal growth.
- Qualifications: No specific experience required; just bring your passion for fashion and great customer service skills.
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\’ll be a brand ambassador who\’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Working Pattern:
- Wednesday: 15:00-19:00
- Thursday: 16:00-20:00
- Friday: 10:00-14:00
- Saturday: 15:00-19:00
· At M&S, our customers don\’t wait; you\’ll be ready to roll your sleeves up, work hard, and go above and beyond every day.
· Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Efficiency and effectiveness are key aspects of your role ensuring that our customers don\’t wait and enjoy every experience in our store.
· Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose:
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome:
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Fashion, Home & Beauty - Livingston Almondvale employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Livingston Almondvale
✨Tip Number 1
Familiarise yourself with M&S's latest fashion trends and product offerings. Being knowledgeable about their current collections will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you to handle various customer interactions confidently and ensure you can provide remarkable service.
✨Tip Number 3
Showcase your digital skills by exploring M&S's online platforms and tools, like the Sparks App. Being comfortable with these technologies will highlight your adaptability and readiness to enhance the customer experience.
✨Tip Number 4
Emphasise your teamwork abilities by sharing examples of how you've collaborated with others in previous roles. M&S values a supportive work environment, so demonstrating your commitment to being a team player will set you apart.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Livingston Almondvale
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your passion for fashion and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in retail or customer service. Emphasise any previous roles where you demonstrated high levels of customer service and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've gone above and beyond for customers in the past.
Highlight Digital Skills: Since being digitally confident is essential, mention any experience you have with digital tools or apps, especially those related to retail. This will show that you're ready to enhance the customer experience.
How to prepare for a job interview at MARKS&SPENCER
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and customer service during the interview. Share examples of how you've helped customers in the past or how you stay updated with the latest trends. This will demonstrate that you're not just looking for a job, but that you're genuinely excited about the role.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, prepare to discuss your experience with digital tools. Familiarise yourself with apps and devices that enhance customer experiences, like the Sparks App. Showing that you can adapt to technology will set you apart from other candidates.
✨Emphasise Teamwork
Highlight your ability to work well in a team. Share specific instances where you've collaborated with colleagues to achieve a common goal or improve customer service. M&S values a supportive environment, so demonstrating your team spirit will resonate well with the interviewers.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face in the role. Prepare responses for common scenarios, such as handling complaints or making product recommendations. This will show that you're ready to provide exceptional service and understand the importance of customer satisfaction.