At a Glance
- Tasks: Assist customers in our Clothing & Home section and promote stylish products.
- Company: Join M&S, a leader in retail known for quality and customer service.
- Benefits: Enjoy flexible working options and a supportive, inclusive environment.
- Other info: We welcome everyone and are committed to diversity and inclusion.
- Why this job: Be a fashion ambassador and make a real impact on customer experiences.
- Qualifications: No specific experience required; just bring your passion for fashion and great communication skills.
The predicted salary is between 13000 - 16000 £ per year.
Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll champion our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation. You\'ll be a brand ambassador ready to recommend our newest fashion items and ensure customers feel valued every time they shop with us.
Work Pattern
- Week 1: Sun 12:00-16:00; Sat 14:15-18:15
- Week 2: Sun 12:00-16:00; Sat 12:00-16:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring shelves are stocked
- Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
- Build expert product knowledge to sell and recommend our products and services
- Training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to feedback and actively seeks it
- Takes accountability for planning and managing own workload
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. We are committed to an inclusive organisation with flexible working options. If you require reasonable adjustments during the recruitment process, please share your needs so we can ensure a fair and transparent assessment.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and the recruitment and selection process. We are happy to talk flexible working.
Customer Assistant - Fashion Home & Beauty - Chatham Outlet employer: MARKS&SPENCER
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and flexibility. As a Customer Assistant in our Chatham Outlet, you'll enjoy opportunities for personal growth while working alongside passionate colleagues who share your enthusiasm for fashion and customer service. With a commitment to sustainability and innovation, M&S provides a rewarding environment where you can truly make a difference in the shopping experience of our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Fashion Home & Beauty - Chatham Outlet
✨Tip Number 1
Familiarise yourself with M&S's latest fashion trends and product offerings. Being knowledgeable about their current collections will help you engage with customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, ensuring you can provide exceptional service and build rapport with shoppers.
✨Tip Number 3
Showcase your adaptability by being ready to discuss how you've successfully managed changing situations in previous roles. M&S values flexibility, so highlighting your ability to adjust to new challenges will set you apart.
✨Tip Number 4
Engage with M&S on social media platforms to stay updated on their initiatives and promotions. This not only shows your enthusiasm for the brand but also gives you insights that can be useful during interviews.
We think you need these skills to ace Customer Assistant - Fashion Home & Beauty - Chatham Outlet
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion:Express your enthusiasm for fashion and customer service in your application. Use specific examples from your past experiences that demonstrate your commitment to providing excellent customer service and your knowledge of fashion trends.
Highlight Relevant Skills:Make sure to emphasise your communication skills, attention to detail, and ability to adapt to changing situations. These are crucial for the role, so provide concrete examples of how you've successfully used these skills in previous jobs.
Craft a Strong Cover Letter:Write a compelling cover letter that not only introduces yourself but also explains why you want to work at M&S specifically. Mention your understanding of their values and how you can contribute to their mission of delivering exceptional customer experiences.
How to prepare for a job interview at MARKS&SPENCER
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and beauty during the interview. Share examples of how you stay updated with trends and how you would recommend products to customers, showcasing your knowledge and passion for the industry.
✨Demonstrate Excellent Customer Service Skills
Prepare to discuss your previous experiences in customer service. Highlight specific instances where you went above and beyond to assist a customer, as this role requires a strong commitment to delivering exceptional service.
✨Be Ready to Discuss Sales Targets
Understand the importance of sales targets in retail. Be prepared to talk about how you would approach meeting these targets and share any relevant experiences where you successfully contributed to sales goals in past roles.
✨Emphasise Adaptability and Teamwork
Retail can be fast-paced and ever-changing. Share examples of how you've adapted to new situations or worked effectively within a team. This will demonstrate your ability to thrive in a dynamic environment, which is crucial for this position.
