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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join the iconic M&S team, known for its commitment to quality and inclusivity.
- Benefits: Flexible working hours, training opportunities, and a vibrant team environment.
- Why this job: Be a fashion ambassador and make a real impact on customers' shopping experiences.
- Qualifications: Passion for fashion, strong communication skills, and a team player attitude.
- Other info: Embrace a dynamic retail environment with opportunities for personal growth.
Overview
Work Pattern
Mon 06:00-11:00
Wed 06:00-11:00
Fri 09:00-14:00
Sat 08:00-14:00
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you\’ll play a vital frontline role in delivering style advice and five-star service. This isn\’t just a retail job – it\’s a role for people who love pace, want to work hard and play their part in delivering our transformation.
We\’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You\’ll be a resilient and confident brand ambassador who\’s ready to serve our customers and sell our latest fashion items.
This is the frontline of fashion retail – are you ready for it? Take Your Marks and apply today.
This job role involves working early mornings and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Fashion, Home & Beauty - Cambridge employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Cambridge
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's latest collections and understand their values. This will help you connect with the team and show you're genuinely interested in being a part of their fashion-forward mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd go above and beyond for customers. M&S loves a proactive approach, so be ready to share examples of how you've made someone's shopping experience memorable.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like the Sparks App and any other tech M&S uses. Being digitally confident is key, so don’t hesitate to mention how you’ve used technology to enhance customer experiences in the past.
✨Tip Number 4
Be flexible and adaptable! Retail can be unpredictable, so highlight your ability to handle changing situations. Share stories that showcase your teamwork and how you’ve supported colleagues in busy times to create a positive store environment.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Cambridge
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion and customer service shine through! Share any relevant experiences that highlight your enthusiasm for helping customers find the perfect outfit or home item.
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used similar technology in past jobs, give us the details to show you're ready to enhance the customer experience!
Highlight Team Spirit: We value teamwork, so make sure to include examples of how you've worked well with others in previous roles. Whether it’s collaborating on a project or supporting colleagues during busy times, we want to see your team player attitude!
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we're looking for. A tailored application shows us you’re genuinely interested in the role and understand what it takes to succeed at M&S!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion for the brand and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on creating a remarkable shopping experience.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss your experience with digital tools. Mention any apps or systems you've used in previous jobs, and express your eagerness to learn M&S's specific tools like the Sparks App.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Prepare to talk about times when you've worked collaboratively with others and how you've adjusted to new challenges in a retail environment. This will show that you're ready to contribute positively to the team.
