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- Tasks: Deliver exceptional customer service and maintain store presentation.
- Company: Join Marks & Spencer, a leader in retail innovation and sustainability.
- Benefits: Enjoy flexible working options and comprehensive training.
- Why this job: Be the face of a brand that values inclusivity and customer experience.
- Qualifications: No specific experience required; just a passion for helping others.
- Other info: We welcome diverse applicants and support reasonable adjustments during recruitment.
Work Pattern - WK 1 Sun 12:00 - 16:00, Wed 14:00 - 18:00, Thurs 08:00 - 12:00, Fri 12:00 - 16:00. WK 2 Sun 12:00 - 16:00, Mon 08:00 - 12:00, Wed 14:00 - 18:00, Thurs 12:00 - 18:00.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
We will give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant -Clothing & Home - Dumfries employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant -Clothing & Home - Dumfries
✨Tip Number 1
Familiarise yourself with the products offered in the Clothing & Home department. Knowing the latest trends and bestsellers will help you engage with customers and provide tailored recommendations.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will help you feel more confident when interacting with customers and addressing their needs.
✨Tip Number 3
Be prepared to discuss how you handle feedback and adapt to changing situations. Think of specific examples from your past experiences that demonstrate your ability to learn and grow.
✨Tip Number 4
Show your enthusiasm for the role and the company during any interactions. Research Marks & Spencer's values and initiatives, especially around inclusion and sustainability, to express your alignment with their mission.
We think you need these skills to ace Customer Assistant -Clothing & Home - Dumfries
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and accountabilities of a Customer Assistant. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, engaged with customers, and resolved issues effectively.
Showcase Adaptability: Mention instances where you've adapted to changing situations or received feedback positively. This is crucial for the role, as it requires flexibility and the ability to manage various tasks efficiently.
Express Enthusiasm for the Brand: Convey your passion for Marks & Spencer and their commitment to inclusivity and sustainability. Demonstrating knowledge about the company’s values can set you apart from other candidates.
How to prepare for a job interview at MARKS&SPENCER
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your communication skills and adaptability.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by the company, especially in the Clothing & Home department. Be ready to discuss how you would recommend products based on customer needs, showing that you can engage proactively with shoppers.
✨Emphasise Teamwork and Accountability
Discuss your experience working in teams and how you take responsibility for your tasks. Mention specific instances where you contributed to team goals or improved processes, as this aligns with the company's focus on collaboration.
✨Be Open to Feedback
The company values individuals who are receptive to feedback. Prepare to talk about a time when you received constructive criticism and how you used it to improve your performance, demonstrating your commitment to personal growth.