At a Glance
- Tasks: Assist customers in Clothing & Home, ensuring a stylish shopping experience.
- Company: Join M&S, a leader in retail known for quality and customer service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Other info: M&S values inclusivity and offers opportunities for personal growth.
- Why this job: Be a fashion ambassador and make a real impact on customer satisfaction.
- Qualifications: No specific qualifications required, just a passion for fashion and great service.
Work Pattern
- Sunday 13:00-17:00
- Tuesday 16:00-20:00
- Wednesday 16:00-20:00
- Friday 16:00-20:00
- Saturday 16:00-20:00
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\'ll be a brand ambassador who\'s ready to recommend our newest fashion items. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
- At M&S, our customers don\'t wait. You\'ll be ready to roll your sleeves up, work hard, and go above and beyond every day.
- Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Efficiency and effectiveness are key. You\'ll ensure our customers don\'t wait and enjoy every experience in our store. Be ready to work hard and exceed expectations.
- Being a team player is crucial. You\'ll create a great inclusive store environment, supporting and respecting colleagues and the local community.
- Flexibility is vital. Be confident to work effectively across various areas of the store, adapting seamlessly to changing demands.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience, we seek colleagues who prioritize customers over tasks, champion our products, and help us improve continually.
Key Accountabilities
- Serve customers efficiently on the shop floor and at service points.
- Keep the store clean and tidy, ensuring shelves are stocked.
- Monitor and deliver on sales targets, promotions, and opportunities.
- Engage proactively with customers to understand needs and make recommendations.
- Build product knowledge to sell and recommend products and services.
- Utilize digital tools and communication channels effectively.
Key Capabilities
- High levels of customer service.
- Attention to detail and commitment to quality.
- Open to feedback and continuous improvement.
- Efficient workload management.
- Strong communication skills.
- Adaptability to change.
- Ability to build positive relationships.
- Good digital capability.
Everyone\'s Welcome
M&S is committed to leading the retail industry into a greener, more digital future. We promote inclusivity, diversity, and equal opportunities. We welcome flexible working arrangements and reasonable adjustments during recruitment to ensure a fair process.
#J-18808-LjbffrCustomer Assistant - Clothing & Home - Bracknell Lexicon employer: MARKS&SPENCER
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our Bracknell Lexicon store, you'll enjoy flexible working hours, opportunities for personal growth, and the chance to be part of a brand that champions sustainability and digital innovation. Join us to not only enhance your career but also to make a meaningful impact in the community through outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Clothing & Home - Bracknell Lexicon
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like MARKS&SPENCER, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like MARKS&SPENCER!
We think you need these skills to ace Customer Assistant - Clothing & Home - Bracknell Lexicon
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at MARKS&SPENCER, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at MARKS&SPENCER and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show MARKS&SPENCER that you’re ready to jump in and contribute right away!
How to prepare for a job interview at MARKS&SPENCER
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
