At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team in Tunbridge Wells.
- Benefits: Gain valuable experience and develop your customer service skills.
- Other info: Flexible hours with a focus on teamwork and high performance.
- Why this job: Be part of a dynamic team and make customers smile every day.
- Qualifications: Must be 18 or older; digital confidence is essential.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern: Sunday 12:00 - 16:00; Monday 12:00 - 16:00; Thursday 12:00 - 16:00; Friday 12:00 - 16:00; Saturday 12:00 - 16:00.
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets. Flexibility is also vital. You'll adapt quickly, working where needed with pace. It's intense but, for the right person, incredibly rewarding.
Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Tunbridge Wells employer: MARKS&SPENCER
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer service excellence. Our Tunbridge Wells Café provides a dynamic environment where employees can thrive, with opportunities for personal growth and development while delivering five-star service to our customers. Join us for a rewarding experience where your contributions are recognised and celebrated in a fast-paced, supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Tunbridge Wells
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and soak up the atmosphere. Chat with staff if you can; it’ll give you a feel for the team dynamics and help you tailor your approach.
✨Tip Number 2
Show off your customer service skills! During the interview, share specific examples of how you've handled busy situations or difficult customers in the past. We want to see that you can keep your cool and deliver five-star service under pressure.
✨Tip Number 3
Be digitally savvy! Familiarise yourself with common café ordering systems or apps. Mentioning your tech skills will show us you're ready to jump in and keep things running smoothly, especially during peak times.
✨Tip Number 4
Teamwork makes the dream work! Highlight your experience working in a team and how you support your colleagues. We’re looking for someone who thrives in a fast-paced environment and can adapt quickly to changing needs.
We think you need these skills to ace Customer Assistant - Cafe - Tunbridge Wells
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love working with customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that spark!
Highlight Your Team Spirit:Teamwork is key in our café! Make sure to mention any past experiences where you’ve worked well with others, especially in busy environments. We’re looking for those who thrive in a team setting.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the heart of what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with M&S Café's menu and offerings. Being able to discuss specific food and drink items shows your enthusiasm and readiness to be a brand ambassador.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you handled busy situations and maintained a calm demeanour, as this role demands a high-pressure performance.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, brush up on any relevant technology or tools used in cafés. Be ready to discuss how you’ve used similar systems in the past to take and fulfil orders efficiently.
✨Emphasise Teamwork and Flexibility
Think of instances where you worked well in a team and adapted to changing circumstances. This role requires strong teamwork, so showing that you can support colleagues and thrive in a dynamic environment will set you apart.
