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- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at the heart of our store.
- Benefits: Flexible hours, team support, and a rewarding work atmosphere.
- Other info: Fast-paced role with opportunities for personal growth.
- Why this job: Be a brand ambassador and make customers' days brighter.
- Qualifications: Ability to stay calm under pressure and work well in a team.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Week 1
- Wednesday 06:00-14:00
- Friday 09:00-17:00
- Saturday 09:30-17:30
- Sunday 08:00-16:00
- Thursday 09:00-17:00
- Friday 09:00-17:00
Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Cafe - Kidderminster employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Kidderminster
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and soak up the atmosphere. Chat with staff if you can; it’ll give you insights into their team culture and help you tailor your responses.
✨Tip Number 2
Show off your digital skills! Since being digitally confident is key for this role, be ready to discuss any tech tools you’ve used in previous jobs. We want to see how you can keep things running smoothly under pressure.
✨Tip Number 3
Prepare for a fast-paced chat! Think of examples from your past where you’ve delivered excellent customer service or worked as part of a team. We love hearing about how you’ve handled busy situations while keeping a smile on your face.
✨Tip Number 4
Flexibility is your friend! Be ready to discuss how you adapt to changing situations. Whether it’s switching roles or handling unexpected rushes, we want to know you can keep up with the café's lively environment.
We think you need these skills to ace Customer Assistant - Cafe - Kidderminster
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for providing top-notch customer service shine through. Share any relevant experiences where you’ve gone above and beyond to make a customer’s day better – we love to see that!
Highlight Your Team Spirit: Since teamwork is key in our café, make sure to mention any past experiences where you’ve worked well with others. We want to know how you contribute to a positive team environment, especially during busy times.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in the café entails. Familiarise yourself with the job description and think about how your skills align with the fast-paced environment and customer service expectations.
✨Showcase Your People Skills
Since this role is all about delivering five-star service, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled busy situations or difficult customers while maintaining a positive attitude.
✨Demonstrate Digital Confidence
As you'll be using digital tools to take and fulfil orders, it’s important to show that you're comfortable with technology. Be ready to talk about any relevant experience you have with digital ordering systems or similar tools.
✨Emphasise Teamwork and Flexibility
This role requires a strong team player who can adapt quickly. Prepare to discuss how you've worked effectively in a team before and how you handle changes in a fast-paced environment. Highlight your ability to support colleagues and contribute to a positive work culture.