At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant M&S Café team at Kingsley Village.
- Benefits: Flexible hours, hands-on experience, and a supportive team culture.
- Other info: Intense but rewarding role with opportunities to grow your skills.
- Why this job: Perfect for those who thrive under pressure and love customer interaction.
- Qualifications: Digital confidence and a passion for teamwork are essential.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Week 1: Monday 11:30-15:30, Tuesday 11:30-15:30, Thursday 12:30-16:30, Friday 13:30-17:30, Saturday 13:30-17:30
- Week 2: Sunday 10:30-14:30, Tuesday 13:30-17:30, Wednesday 12:00-16:00, Thursday 12:00-16:00, Friday 12:00-16:00
About the role
Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
Responsibilities:
- Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
- Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
- At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
- Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
- Flexibility is also vital. You'll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding.
Customer Assistant - Cafe (Fixed Term) - Kingsley Village employer: MARKS&SPENCER
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Kingsley Village. Our team-oriented culture fosters collaboration and personal growth, ensuring that every employee has the opportunity to thrive while delivering outstanding service in our bustling café. With flexible hours and a commitment to maintaining high standards, we provide a rewarding experience for those who are passionate about customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe (Fixed Term) - Kingsley Village
✨Tip Number 1
Get to know the café vibe! Pop in for a coffee and observe how the team interacts with customers. This will help you understand the pace and service style they expect, plus it shows your genuine interest.
✨Tip Number 2
Practice your digital skills! Familiarise yourself with common order systems or apps used in cafés. Being tech-savvy will give you an edge and show that you're ready to hit the ground running.
✨Tip Number 3
Show off your teamwork skills! Think of examples where you've worked well under pressure with others. During interviews, share these stories to highlight your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Assistant - Cafe (Fixed Term) - Kingsley Village
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love providing great service. Share any experiences where you've gone the extra mile for customers – it really helps us see your enthusiasm!
Highlight Your Teamwork Skills:Since teamwork is key in our café, make sure to mention any past experiences where you’ve worked well with others. We want to know how you contribute to a positive team environment, especially in busy situations.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in a café setting. Familiarise yourself with the importance of efficiency, food safety standards, and delivering five-star service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Digital Skills
Since being digitally confident is essential for this position, be prepared to discuss your experience with technology and tools used in customer service. Think of examples where you've successfully used digital systems to enhance customer satisfaction or streamline processes.
✨Prepare for High-Pressure Scenarios
Expect questions about how you handle pressure and maintain quality service during busy times. Have specific examples ready that showcase your ability to stay calm, juggle multiple tasks, and support your team when things get hectic.
✨Emphasise Teamwork and Flexibility
This role requires strong teamwork and adaptability. Be ready to share experiences where you've worked collaboratively with others and adapted to changing situations. Highlight your willingness to step in wherever needed to ensure customer satisfaction.
