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For Companies At a Glance
- Tasks: Serve customers in our café, promoting delicious food and drink offerings.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible hours, digital tools, and a supportive team environment.
- Why this job: Be part of a vibrant café culture while enhancing customer experiences.
- Qualifications: No prior experience needed; just bring your passion for food and people!
- Other info: Work in a dynamic environment with opportunities for personal growth.
Work Pattern
Sunday: 11:00 – 15:00
Monday: 11:00 – 15:00
Tuesday: 11:00 – 15:00
Wednesday: 11:00 – 15:00
Saturday: 11:00 – 15:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You\’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
- Being digitally confident is essential. You\’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
- Efficiency and effectiveness are key aspects of your role. You\’ll maintain impeccable food safety standards while juggling orders and queues.
- At M&S, our customers don\’t wait. You\’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
- Teamwork matters. You\’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
- Flexibility is also vital. You\’ll adapt quickly, working where needed with pace.
It\’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver \’best in town\’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver \’best in town\’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it\’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
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Customer Assistant - Cafe - Eclipse Park Maidstone employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Eclipse Park Maidstone
✨Tip Number 1
Familiarise yourself with M&S's café menu and current food trends. Being able to confidently discuss the offerings will show your passion and knowledge during any interactions with the hiring team.
✨Tip Number 2
Demonstrate your digital confidence by practicing with similar digital tools or apps. This will help you feel more comfortable discussing how you can enhance the customer experience using technology.
✨Tip Number 3
Prepare examples of how you've worked effectively in a team before. Highlighting your ability to support colleagues and create an inclusive environment will resonate well with the values of M&S.
✨Tip Number 4
Show your flexibility by being ready to discuss how you've adapted to changing work environments in the past. This will demonstrate that you're prepared for the dynamic nature of retail.
We think you need these skills to ace Customer Assistant - Cafe - Eclipse Park Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in food and beverage. Emphasise your ability to work in a team and your digital skills, as these are crucial for the Customer Assistant role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for food and drink trends and how you can enhance the customer experience. Mention specific examples of how you've provided excellent service in the past and your flexibility in adapting to different roles.
Showcase Digital Confidence: Since being digitally confident is essential for this role, include any experience you have with digital tools or applications. Highlight how you've used technology to improve customer interactions or streamline processes in previous jobs.
Demonstrate Team Spirit: Illustrate your ability to work well within a team by providing examples of how you've supported colleagues in previous roles. Mention any initiatives you've taken to create an inclusive environment, as this aligns with the company's values.
How to prepare for a job interview at MARKS&SPENCER
✨Show Your Passion for Food and Drink
Make sure to express your enthusiasm for food and drink trends during the interview. Share any personal experiences or knowledge you have about popular items, as this will demonstrate your commitment to being a brand ambassador.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be prepared to discuss your experience with digital tools. You might want to mention any previous roles where you used technology to enhance customer service or streamline processes.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing environments. Provide examples of how you've supported colleagues in the past and how you can contribute to creating an inclusive café atmosphere.
✨Prepare for Customer Engagement Scenarios
Think of potential customer scenarios you might encounter and how you would handle them. Being able to demonstrate your proactive approach to understanding customer needs and making recommendations will set you apart.
