Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Analyse customer behaviour and enhance loyalty programmes for Financial Services.
- Company: Join M&S, a leading retailer focused on innovation and customer satisfaction.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of an inclusive team committed to making positive change.
- Why this job: Make a real impact by shaping customer loyalty and driving sales.
- Qualifications: Passionate about customer insights with strong analytical and communication skills.
The predicted salary is between 35000 - 45000 £ per year.
As a Commercial Analyst in our Financial Services team, you will support the development of the loyalty agenda for Financial Services across all our products & services, helping to shape the propositions through commercial insights and analysis. Ensuring we reward customers, strengthen brand sentiment, while driving incremental sales. You will support the development of bespoke, personalised offers for our FS customers by joining up loyalty activity across the FS product set – including Credit, ATMs, Insurance, Savings, Travel Money, and emerging products such as embedded credit – to create a cohesive, compelling and effective loyalty programme. You will partner with a variety of stakeholders across the business (including key relationships with Commercial, Sparks and the Data / Analytics / AI team).
What you'll do:
- Deliver analysis to enhance M&S Financial Services products, propositions, customer journeys and customer communications.
- Provide insight into performance of loyalty offers and undertake deep dive analysis to understand trends, inform changes to propositions and to identify opportunities to grow FS products and M&S sales.
- Analyse and develop a deep understanding of customer behaviours by segment, channel and proposition, translating this knowledge into ways to grow spend, improve customer journeys and increase revenue.
- Deliver analysis that shapes the Financial Services loyalty programme, ensuring we are operating to drive incremental spend and meet customer needs.
- Support the Senior Proposition Manager in designing compelling, personalised customer offers based on insights and analysis of historical offers.
Who you are:
- Passionate about all things customer, loyalty, and commercial.
- Analytical and able to underpin and drive decisions with data and insight.
- Influential communicator and stakeholder manager, able to adapt communication style to audience.
- Strategic thinker with the ability to take a broad view of the business and identify the relevant information for decision making.
- Highly proficient in MS suite (Word, Excel & PowerPoint).
What's in it for you?
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone's welcome. We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We are transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Commercial Analyst employer: MARKS&SPENCER
Contact Detail:
MARKS&SPENCER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at M&S. A friendly chat can give you insider info and maybe even a referral. Don’t be shy; we all love a good natter!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into M&S’s Financial Services and their loyalty programmes. Show us you’re not just another candidate but someone who genuinely cares about enhancing customer experiences.
✨Tip Number 3
Practice your storytelling skills! When discussing your past experiences, frame them in a way that highlights your analytical prowess and how it led to positive outcomes. We want to see how you think and solve problems!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the M&S family. Let’s make it happen together!
We think you need these skills to ace Commercial Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Commercial Analyst role. Highlight your analytical skills and experience with customer loyalty programmes, as these are key to what we’re looking for.
Showcase Your Data Skills: Since this role is all about insights and analysis, don’t forget to mention your proficiency in data analysis tools and your experience with MS Excel. We want to see how you can drive decisions with data!
Communicate Clearly: As an influential communicator, it’s important to demonstrate your ability to adapt your communication style. Use clear and concise language in your application to show us you can engage with various stakeholders effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at StudySmarter!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Numbers
As a Commercial Analyst, you'll be diving deep into data. Brush up on your analytical skills and be prepared to discuss how you've used data to drive decisions in the past. Bring examples of your analysis that led to actionable insights, especially related to customer behaviour or loyalty programmes.
✨Understand the Loyalty Landscape
Familiarise yourself with current trends in customer loyalty, particularly in financial services. Be ready to share your thoughts on what makes a successful loyalty programme and how you would approach developing personalised offers for customers. This shows you're not just knowledgeable but also passionate about the role.
✨Stakeholder Management Skills
Since you'll be partnering with various teams, think about your communication style. Prepare examples of how you've effectively managed relationships with stakeholders in previous roles. Highlight your ability to adapt your communication based on the audience, as this is crucial for success in the position.
✨Showcase Your Strategic Thinking
The role requires a strategic mindset, so be ready to discuss how you approach problem-solving. Think of a time when you identified a business opportunity through analysis and how you presented it to your team. This will demonstrate your ability to take a broad view and make informed decisions.