At a Glance
- Tasks: Deliver five-star service and keep the café running smoothly during busy times.
- Company: Join the vibrant M&S Café team at Stane Park.
- Benefits: Flexible hours, hands-on experience, and a chance to shine in a fast-paced environment.
- Other info: Perfect for those looking to gain experience in a lively café setting.
- Why this job: Be part of a dynamic team and make customers' days brighter with great food and service.
- Qualifications: Ability to work under pressure and deliver excellent customer service.
The predicted salary is between 10 - 12 £ per hour.
Join our team in the M&S Café — the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
Work Pattern:
- Sunday 09:00-17:00
- Monday 10:00-18:00
Responsibilities:
- Be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
- Be digitally confident; use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
- Maintain impeccable food safety standards while juggling orders and queues.
- Deliver fast, five-star service with a focus on quality under pressure.
- Support colleagues and contribute to a high-performance culture that meets customer needs, no matter how hectic it gets.
- Be flexible and adapt quickly, working where needed with pace.
This role requires intense, rewarding work for the right person and a strong focus on delivering great customer experiences.
Customer Assistant - Cafe - Stane Park in Colchester employer: MARKS&SPENCER
Joining the M&S Café at Stane Park means becoming part of a vibrant team dedicated to delivering exceptional customer experiences in a fast-paced environment. We offer competitive benefits, a supportive work culture that values teamwork and flexibility, and ample opportunities for personal and professional growth. With a focus on quality service and employee well-being, M&S is an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Stane Park in Colchester
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and observe how things run. This will help you understand the pace and customer interactions, plus it shows your genuine interest in the role.
✨Tip Number 2
Practice your five-star service skills! Think of examples where you've delivered excellent customer service under pressure. Be ready to share these stories during your chat with us, as we love to hear about your experiences.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common order-taking tools or apps. Mentioning your tech-savviness can really set you apart, especially since we need someone who can keep things moving smoothly.
✨Tip Number 4
Flexibility is key! Be prepared to discuss how you adapt to changing situations. We want to know how you handle busy periods and support your teammates, so think of examples that highlight your teamwork and adaptability.
We think you need these skills to ace Customer Assistant - Cafe - Stane Park in Colchester
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love delivering great customer experiences. Share any past experiences where you’ve gone the extra mile to make someone’s day better – we want to see that passion shine through!
Be Specific About Your Skills:Highlight your skills that match the role, like being digitally confident or handling pressure. Use examples from your previous jobs or experiences to show how you’ve successfully managed busy situations while keeping a smile on your face.
Keep It Clear and Concise:We appreciate a straightforward application! Make sure your writing is clear and to the point. Avoid fluff and focus on what makes you a great fit for the café environment – we want to see your personality come through!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at MARKS&SPENCER
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with M&S Café’s menu and offerings. Being able to discuss specific food and drink items shows your enthusiasm and readiness to be a brand ambassador.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service, especially in high-pressure situations. This will demonstrate your ability to stay calm and provide five-star service even when things get hectic.
✨Be Digitally Savvy
Since the role requires using digital tools for taking orders, brush up on any relevant technology or apps. Mentioning your comfort with digital systems during the interview can set you apart as a candidate who can hit the ground running.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt quickly to changing situations. Share stories that illustrate how you’ve supported colleagues in busy environments, as this aligns perfectly with the café's high-performance culture.
