At a Glance
- Tasks: Support stock management and deliveries to keep the store running smoothly.
- Company: Join the dynamic team at M&S, a leading retail brand.
- Benefits: Competitive pay, flexible hours, and a chance to grow your skills.
- Other info: Fast-paced environment with opportunities for career advancement.
- Why this job: Be the backbone of our store and make a real difference every day.
- Qualifications: Must be 18+, with a strong work ethic and teamwork skills.
The predicted salary is between 11 - 12 £ per hour.
Working Pattern
- Week 1: Sunday 11:00 – 20:00, Tuesday 13:15 – 21:15, Saturday 13:15 – 21:15
- Week 2: Sunday 11:00 – 20:00, Wednesday 13:15 – 21:15, Saturday 13:15 – 21:15
Age Requirement
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Job Overview
Join our team at M&S as a Customer Assistant in Operations, you will be the backstage powerhouse of our stores. It is a physically demanding, high‑intensity role that keeps our stores running like clockwork. If you are ready to roll your sleeves up and work smart, this is the role for you.
Responsibilities
- You’ll be responsible for stock, deliveries, and all the vital behind‑the‑scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop.
- There is no room for delay—you will be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
- Flexibility is vital: you will adapt quickly across the wider store, from early morning deliveries to shifting stock late into the day, always keeping up with the pace and demands of retail.
- Being digitally confident is essential: you will use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
- Being a team player is essential: you will be a key cog in a big machine, working across functions and supporting colleagues across the store.
Customer Assistant - Operations - Chichester employer: MARKS&SPENCER
At MARKS&SPENCER, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. As an Engineering Strategy Lead in Greater London, you will benefit from a supportive environment that prioritises professional growth, offers mentorship opportunities, and encourages the adoption of cutting-edge technologies. Join us to be part of a team that values excellence and is committed to making a meaningful impact in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Operations - Chichester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like MARKS&SPENCER and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at MARKS&SPENCER and let us see your personality shine through!
We think you need these skills to ace Customer Assistant - Operations - Chichester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and MARKS&SPENCER.
Get Familiar with Our Brand:Before applying, take some time to learn about MARKS&SPENCER and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at MARKS&SPENCER
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress MARKS&SPENCER.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which MARKS&SPENCER will surely appreciate.
