Marks & Spencer in Chester is seeking a proactive Customer Services Team Lead to manage a team of 12 Customer Advisers, ensuring high standards of service and outcomes across CSAT, FCR and SLA targets. The role is based in the Chester Support Centre, full-time and on site.
You will coach and develop staff, monitor quality and productivity, and collaborate with other teams while acting as Duty Manager in a hybrid environment.
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Customer Service Manager: Lead & Elevate a 12‑Person Team in Chester employer: MARKS&SPENCER
Marks & Spencer is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to lead impactful projects in a hybrid working environment. Join us to be part of a team that values your contributions and supports your professional development while working on cutting-edge technology in a well-respected UK brand.
