At a Glance
- Tasks: Serve customers with a smile, ensuring a smooth café experience.
- Company: Join the vibrant M&S Café team in Chelmsford.
- Benefits: Flexible hours, great team culture, and opportunities for growth.
- Other info: Perfect for those who love teamwork and delivering top-notch service.
- Why this job: Be part of a fast-paced environment where your service makes a difference.
- Qualifications: Customer-focused attitude and ability to thrive under pressure.
The predicted salary is between 11 - 16 € per hour.
Work Pattern
- Week 1: Sunday: 08:00-14:30, Tuesday: 07:30-14:00, Wednesday: 07:30-14:00, Thursday: 07:30-14:00, Friday: 07:30-14:00
- Week 2: Monday: 07:30-14:00, Tuesday: 07:30-14:00, Thursday: 07:30-14:00, Friday: 07:30-14:00, Saturday: 07:30-14:00
Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It's intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Purpose
- To deliver a great shopping experience for customers, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver 'best in town' standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
Key Accountabilities
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points.
- Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good Knowledge of VM principles.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
Customer Assistant - Cafe - Chelmsford employer: MARKS&SPENCER
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in our Chelmsford Café where teamwork and customer satisfaction are at the forefront. Our commitment to employee growth is evident through continuous training and development opportunities, ensuring that you can thrive in your role while delivering five-star service. With a focus on flexibility and a supportive culture, we empower our staff to adapt and excel, making every day rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Chelmsford
✨Tip Number 1
Get to know the café inside out! Familiarise yourself with the menu and the best-selling items. When you walk in for your interview, show off your knowledge and passion for the products – it’ll impress the hiring team!
✨Tip Number 2
Practice your customer service skills before the big day. Think about how you’d handle busy periods and tricky customers. Being able to demonstrate your ability to stay calm under pressure will make you stand out as a candidate.
✨Tip Number 3
Show your digital confidence! Brush up on any tools or apps that M&S uses for order taking and customer interaction. If you can talk about your experience with similar tech, you’ll be ahead of the game.
✨Tip Number 4
Don’t forget to highlight your teamwork skills! Share examples of how you’ve supported colleagues in the past, especially in high-pressure situations. M&S values collaboration, so showing you’re a team player is key.
We think you need these skills to ace Customer Assistant - Cafe - Chelmsford
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that you're all about delivering that five-star service!
Be Clear and Concise:Keep your application straightforward and to the point. Use simple language and avoid jargon. We appreciate clarity, so make sure your skills and experiences shine through without any fluff!
Highlight Your Team Spirit:Since teamwork is key in our café, mention any past experiences where you've worked well with others. Show us how you contribute to a positive team environment, especially during busy times. We love a good team player!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get you into the process. Plus, it’s super easy and quick – just like our service!
How to prepare for a job interview at MARKS&SPENCER
✨Know Your Stuff
Make sure you brush up on M&S's products and services. Being able to recommend items confidently will show that you're not just a customer assistant, but a brand ambassador who genuinely cares about the customer experience.
✨Stay Cool Under Pressure
This role is all about handling busy periods with grace. Think of examples from your past experiences where you've managed stress effectively. Share these stories during your interview to demonstrate your ability to thrive in a fast-paced environment.
✨Show Off Your Digital Skills
Since being digitally confident is essential, be prepared to discuss your experience with digital tools. Whether it's taking orders or managing inventory, highlight any relevant tech skills that will help you excel in this role.
✨Team Player Vibes
Emphasise your teamwork skills. M&S values collaboration, so share examples of how you've supported colleagues in the past. This will show that you're ready to contribute to a high-performance culture and help keep the café running smoothly.
